Sankalan Banerjee
Hyderabad
Summary
Professional with strong organizational skills and knack for streamlining administrative processes. Adept at managing complex schedules, coordinating team efforts, and delivering results in fast-paced environments. Known for adaptability, reliability, and effective communication. Skilled in project management, task prioritization, and problem-solving.
Diligent Administrator with proven background in administrative support and managing executive schedules. Successfully coordinated high-priority projects and streamlined office processes. Demonstrated strong organizational and communication skills.
Experienced with high-level administrative tasks, ensuring smooth office operations. Utilizes advanced organizational and time-management skills to support executives effectively. Knowledge of handling confidential information with discretion and professionalism.
Overview
15
15
years of professional experience
Work History
Senior Assistant – Outsourcing (Operations)
Mishra Dhatu Nigam Limited, Ministry of Defence
05.2017 - Current
- Outsourcing Department (Operations) – 2 years – 2023 to till date - Presently I work in this department. I prepare Material Purchase Requisition (with Cost estimation, ERP MPR etc.) as per the requirement of the company and keep track record till issuing the Purchase Order. I coordinate with shop floors, Purchase department, vendors to smoothly execute the work. Apart from this, I also perform various other tasks like Purchase Order validity extension, quantity enhancement of the Purchase Order, maintenance of department data, taking quotation from the vendors, coordination with Store department, Finance department for payment follow up of the vendors, coordination with shop floors and Store department to close the batches and challans after receiving the materials inside the workshops. I also keep record starting from sending the materials to the vendor till receiving the materials inside, for that I coordinate with Store for vehicle requisition and also do work follow up with vendors to complete the job on time.
- Marketing Department – 4 years – 2019 to 2023 - I coordinated with the customers for clearing the payment, and also coordinated with internal departments for providing the necessary documents to the customers.
- Purchase Department – 2 years – 2017 to 2019 – I looked after vendor registration, coordinated with vendors to submit required documents and get registered, settled disputes. I also looked after e-tendering process.
- Total Experience: 11 years
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Provided exceptional support to executive leadership by managing schedules, coordinating travel arrangements, and preparing materials for meetings and presentations.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted thorough market research to inform strategic planning decisions regarding product offerings or service enhancements within the organization.
Project Assistant – National Cultural Audio Visual Archive Project
IGNCA - Ministry of Arts, Natya Shodh Sansthan
06.2015 - 05.2016
- I assisted the digitization process of old precious Audio Visual materials to easily access and preserve for future.
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Help Desk Support Executive – SAS Project
Vayam Technologies
06.2013 - 12.2013
- I assisted the State Aids Control & Prevention project to maintain the data and coordination with the various districts.
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Conducted regular reviews of customer feedback to identify trends in product issues or user concerns, driving continuous improvement efforts.
- Provided remote software services to correct reported issue.
- Tracked inbound support tickets to provide clear resolutions to customers.
- Developed knowledge base articles to aid in the resolution of common issues, reducing ticket volume.
- Maintained composure when faced with difficult customer situations.
Senior Executive – Business Coordination
ICFAI University Group, Hyderabad
01.2011 - 02.2012
- I assisted the various business-related activities of the company like coordination with various branches and as per their requirement sending the study materials from the head office located at Hyderabad.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
Management Trainee
ICFAI University Group
12.2009 - 12.2010
- I assisted in preparation of digital study materials and also worked in HR department for various HR related activities of the company.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
MBA - Marketing & Operations
Indian Institute of Technology
Patna, India06-2025
MCA - Computer Applications Development
ICFAI University, Dehradun
Dehradun, India02-2009
BCA - Computer Applications Development
Techno India, West Bengal University of Technology
Saltlake Kolkata West Bengal07-2006
10+2 - Physics, Chemistry, Mathematics, Statistics
West Bengal Council of Higher Secondary Education
Kolkata, India06-2001
10th Standard - Physical Sciences, Life Sciences, Mathematics Etc.
West Bengal Board of Secondary Education
Kolkata, India06-1998
Skills
- Strong organization
- Meeting facilitation
- Administrative duties
- Data confidentiality
- Meeting coordination
- Document preparation
- Mail distribution
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Computer skills
- Verbal and written communication
Timeline
Senior Assistant – Outsourcing (Operations)
Mishra Dhatu Nigam Limited, Ministry of Defence
05.2017 - Current
Project Assistant – National Cultural Audio Visual Archive Project
IGNCA - Ministry of Arts, Natya Shodh Sansthan
06.2015 - 05.2016
Help Desk Support Executive – SAS Project
Vayam Technologies
06.2013 - 12.2013
Senior Executive – Business Coordination
ICFAI University Group, Hyderabad
01.2011 - 02.2012
Management Trainee
ICFAI University Group
12.2009 - 12.2010
MBA - Marketing & Operations
Indian Institute of Technology
MCA - Computer Applications Development
ICFAI University, Dehradun
BCA - Computer Applications Development
Techno India, West Bengal University of Technology
10+2 - Physics, Chemistry, Mathematics, Statistics
West Bengal Council of Higher Secondary Education
10th Standard - Physical Sciences, Life Sciences, Mathematics Etc.
West Bengal Board of Secondary Education
Similar Profiles
Nishith Kanti DasNishith Kanti Das
Project Manager Team Leader at Bharat Electronics Limited (PSU Under Ministry of Defence)Project Manager Team Leader at Bharat Electronics Limited (PSU Under Ministry of Defence)
Rahul RajRahul Raj
Office Assistant at Hindustan Aeronautics Limited (ARDC) Ministry of DefenceOffice Assistant at Hindustan Aeronautics Limited (ARDC) Ministry of Defence
Ravi KeshriRavi Keshri
Project Engineer/ Project Officer at Bharat Electronics Limited, A Navratna PSU Under Ministry Of DefenceProject Engineer/ Project Officer at Bharat Electronics Limited, A Navratna PSU Under Ministry Of Defence