Sankalp Gupta
Indore
Overview
2025
2025
years of professional experience
Work History
Store Manager
Famous Maheshwari Namkeen
Indore
02.2021 - 02.2025
- Managing budgets, cash flow and bookkeeping
- Developed strategies to maximize sales and profitability.
- Formed and sustained relationships with customers.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored inventory levels and placed orders to restock shelves.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Guest Service Associate - Front Office
JW marriot
New Delhi
08.2019 - 02.2020
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with front office and other department's staff to fulfill customer requests.
- Maintained daily records of all transactions, including payments and cancellations.
- Managed customer complaints and rectified issues to complete satisfaction or escalate to executive if required.
- Handled various administrative tasks such as filing paperwork, data entry, photocopying documents.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Identified opportunities for cross-selling and upselling, by suggesting room upgrades and additional hotel services to increase revenue.
Hotel Operational Trainee
Welcome hotel jodhpur, ITC hotel
Jodhpur
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills, collected payments and made change for guests.
- Processing guest and group check-ins and check-outs. Managed room allocations.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Accurate and efficient data entry for reservations and records.
- cross-selling and upselling by suggesting room upgrades, loyalty program and additional hotel services.
Education
Hotel Management - Hospitality Management
IPS Academy
Indore07-2019
Skills
- Client retention
- Communication & interpersonal skills
- Product merchandising
- Financial transactions handling
- Cross-selling & upselling
- Problem solving
- Customer relationships management
- Team work
- Data entry & accuracy
- Product recommendations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementTeam Building / Company RetreatsFlexible work hoursLanguages
Hindi
Native language
English
Intermediate (B1)
B1
Timeline
Store Manager
Famous Maheshwari Namkeen
02.2021 - 02.2025
Guest Service Associate - Front Office
JW marriot
08.2019 - 02.2020
Hotel Operational Trainee
Welcome hotel jodhpur, ITC hotel
Hotel Management - Hospitality Management
IPS Academy
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