Amazon QuickSight
Detail-oriented Quality Associate with a strong background in operations and process management. Skilled in executing SOPs, identifying process improvements, and communicating effectively with stakeholders to enhance efficiency.
Hi, I’m
Sankalp Kivade
Quality Associate @ Amazon
Hyderabad,TS
Summary
Overview
3
years of professional experience
5
Certification
Work History
Amazon
Quality Associate
09.2023 - Current
Job overview
- Provided support for address resolution, geocode correction, driver support, and static route management, maintaining 99.5% quality in delivery accuracy.
- Created Excel dashboards and reports to track delivery quality and optimize static routes, improving SLA adherence and operational efficiency.
- Presented key operational KPIs and data-driven insights to leadership, enabling informed decision-making and enhancing customer satisfaction.
- Managed and optimized static delivery routes, resulting in reduced delivery times and improved customer satisfaction.
- Conducted thorough quality checks on delivery proof images submitted by field agents, ensuring each case met compliance criteria as per SOPs before approval or rejection.
- Monitored delivery agents' calls to evaluate service quality, identify improvement areas, and deliver actionable feedback, resulting in improved operational efficiency.
- Consistently met and exceeded key operational metrics, including SLA adherence, productivity, quality, and utilization targets.
- Collaborated across teams to drive growth and analyze key operational use cases.
Amazon
KYC Documentation Executive
06.2023 - 08.2023
Job overview
- Conducted KYC verification and document audits to ensure 100% regulatory compliance for onboarding vendors/stores.
- Identified and red flagged fraudulent or incomplete documents, minimizing operational and compliance risks.
- Created and maintained MIS reports and dashboards using Excel and Power BI to track operational performance.
- Collaborated with the operations and legal teams to resolve documentation discrepancies quickly.
- Coordinated and collected client-specific information for the onboarding of new stores.
- Facilitated a smooth onboarding process for new stores post document verification.
Reliance Retail
Senior Executive Operations
11.2022 - 05.2023
Job overview
- Managed day-to-day operations of the department to ensure smooth workflow and achievement of sales targets.
- Monitored stock movement, shrinkage control, and RTV (Return to Vendor) processes to minimize inventory losses.
- Successfully led a team of 5 in achieving targets consistently.
Education
S D M College For Engineering And TechnologyDharwad, Karnataka, India
MBA
12.2020 - 09.2022
University Overview
- 8.36 GPA
Gurukul Degree CollegeKalaburgi, Karnakata, India
BBA
06.2017 - 06.2020
University Overview
Software
Microsoft Excel
Power Bi
Microsoft Outlook
SAP MM
IBM SPSS
Skills
- Quality Assurance Analysis
- RCA
- KYC Process
- Process Auditing
- Data Analysis
- Process Optimization
- Reporting
- Vendor Due Diligence
Documentation and reporting
Lean six sigma
Certification
- Business Analysis & Process Management
- Lean Six Sigma White Belt Certification (CSSC)
- Microsoft Excel Essential Training (LinkedIn)
- Foundations of Project Management (Google)
- Data Visualization with Power Bi
Accomplishments
Accomplishments
- Participated in National-Level Business Management Competition at IIT Kanpur.
- Participated in National-Level Finance Case Study Competition at IIT Kanpur.
- Completed Financial Literacy & Investor Awareness Program conducted by BSE India.
- Member of the World Cubing Association (WCA), actively participating in Rubik's cube speedcubing events and competitions.
- Secured All Karnataka State Rank 720 in PGCET (Post Graduate Common Entrance Test).
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Quality Associate
Amazon
09.2023 - Current
KYC Documentation Executive
Amazon
06.2023 - 08.2023
Senior Executive Operations
Reliance Retail
11.2022 - 05.2023
S D M College For Engineering And Technology
MBA
12.2020 - 09.2022
Gurukul Degree College
BBA
06.2017 - 06.2020
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