SANKALP SAXENA
GURGAON
Summary
Experienced banking and payments professional with 10+ years of expertise in user acceptance testing (UAT), payments operations, and team leadership. Proficient in SWIFT messaging, ISO 20022 standards, and Agile methodologies. Skilled in creating test plans, executing test cases, and leading teams to deliver high-quality results. Recognized for achieving 100% quality scores, and receiving multiple awards for excellence in performance. Seeking to leverage my domain knowledge and testing expertise in a Business Analyst, Manual Testing role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader – UAT (Payments Domain)
Bank of America
GURGAON
03.2022 - Current
- Lead User Acceptance Testing (UAT) for payment systems, ensuring compliance with ISO 20022 standards.
- Created and executed test plans, scenarios, and scripts for SEPA, and Swiss SIC payments.
- Trained and mentored a team of 5 to 7 members, ensuring adherence to testing protocols and quality standards.
- Collaborated with stakeholders to conduct test plan walkthroughs, and resolve issues during UAT.
- Utilized tools like Fircosoft, GBS, QC, GTMS, and GIN for testing and reporting.
- Worked in Agile environments, managing PKEs, RTL, and ETL processes.
Senior Associate – Payments Operations
WNS Global Services
GURGAON
04.2020 - 03.2022
- Processed and verified salary payments, ensuring compliance with Central Bank deadlines.
- Prepared end-of-day reports to track disbursement files, and resolve discrepancies.
- Trained new team members on payment processing and operational workflows.
- Demonstrated ability to work under pressure during month-end deadlines.
Team Developer – Payments Operations
Bank of America
GURGAON
10.2013 - 04.2020
- Conducted investigations and verifications for U.S. Wire Transfer Services, achieving 100% quality scores.
- Resolved customer queries within the stipulated TAT by coordinating with CSRs and other banks via SWIFT messaging.
- Processed GL entries, and handled inward/outward remittances and payments.
- Maintained daily scorecards, and ensured productivity benchmarks were met.
- Trained team members on USD wire transfer services and payment processes.
- Expertise in clearing house operations, sanctioned countries, and BICS compliance.
Education
Master of Commerce - Commerce
M. J. P. R. University, Bareilly (U.P.)
Uttar Pradesh07-2014
Bachelor of Commerce - Commerce
M. J. P. R. University, Bareilly (U.P.)
Uttar Pradesh07-2011
Skills
- Business Analysis: Requirements gathering, process modeling, stakeholder management
- Manual Testing: Test case design, defect tracking, regression testing, UAT
- Payments Domain: SWIFT messaging, ISO20022, SEPA, Swiss SIC payments
- Tools: Fircosoft, GBS, QC, GTMS, GIN, MS Excel, Agile, JIRA
- Soft Skills: Leadership, communication, problem-solving, teamwork, attention to detail
Projects
Project: ISO20022 Payments Implementation
- Role: Test Lead
- Tools: Fircosoft, GBS, QC
- Outcome: Successfully executed UAT for ISO20022 XML messaging system, ensuring compliance with global standards.
Project: Swiss SIC Payments Testing
- Role: Tester
- Tools: GBS, GIN
- Outcome: Designed and executed test cases, identified defects, and ensured smooth payment processing.
Accomplishments
- Platinum Award for Best Work Performance (2017)
- Gold Award for Work Accuracy (2015)
- Silver and Bronze Awards for Best Work Performance (2014–2016)
Certification
- Certification of Master class on ISO 20022 & SWIFT Standard MX for payments.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Team Leader – UAT (Payments Domain)
Bank of America
03.2022 - Current
Senior Associate – Payments Operations
WNS Global Services
04.2020 - 03.2022
Team Developer – Payments Operations
Bank of America
10.2013 - 04.2020
Master of Commerce - Commerce
M. J. P. R. University, Bareilly (U.P.)
Bachelor of Commerce - Commerce
M. J. P. R. University, Bareilly (U.P.)
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