Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Sankalp Singh

Pune

Summary

Dynamic Associate Support Consultant at Veradigm India Pvt. Ltd. with expertise in SQL querying and exceptional customer service. Proven track record in resolving complex technical issues and enhancing data integrity. Adept at collaborating with cross-functional teams to deliver effective solutions, ensuring client satisfaction and operational excellence. Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Consultant

Veradigm India Pvt. ltd.
Pune
01.2023 - Current
  • Investigated customer complaints related to system performance or data accuracy.
  • Provided technical support to customers, troubleshooting software and hardware issues.
  • Executed complex SQL queries against multiple databases for reporting purposes.
  • Developed SQL queries to validate data integrity across multiple databases.
  • Worked with JIRA, ServiceNow, and change management processes to assist clients in resolving application-related issues alongside the EHR e-prescribing team.
  • Collaborated with the application server and desktop teams to address and resolve client concerns.
  • Trained new team members on support protocols and best practices.
  • I joined the company as an intern in August 2022, advanced to Associate Support Consultant in January 2023, and was promoted to Support Consultant in April 2025.

Intern

Hewlett-Packard
Banglore
10.2021 - 12.2025
  • Troubleshot and resolved printer hardware and software issues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Intern

Mindpool Technologies Ltd.
Pune
08.2022 - 01.2023
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
  • Resolved customer queries via phone, email, chat, or remote desktop tools.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.

Education

MBA - Business Analytics

BITS PILANI
Pune
01-2024

Bachelor of Technology - Mechanical Engineering

MIT ADT University
Pune
06-2022

Skills

  • Data analysis
  • Database management
  • SQL querying
  • Statistical modeling
  • Project management
  • Troubleshooting
  • Customer service
  • Ticket management
  • Teamwork
  • JIRA
  • Networking Principles

Certification

  • SQL Meta
  • Networking
  • Excel
  • Salesforce CRM
  • Corporate Finance

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Received multiple quality awards for outstanding customer satisfaction and project completion.
  • Recognized by management for consistently delivering high-quality results and exceeding expectations.
  • Honored with awards from the development team for taking ownership and driving successful project outcomes.

Affiliations

  • Successfully balanced professional responsibilities with personal development through continuous learning and skill-building activities.
  • Actively engaged in community service, demonstrating strong time management and commitment to giving back.
  • Maintained a healthy work-life balance by pursuing hobbies and fitness activities, enhancing overall well-being and productivity.

Timeline

Support Consultant

Veradigm India Pvt. ltd.
01.2023 - Current

Intern

Mindpool Technologies Ltd.
08.2022 - 01.2023

Intern

Hewlett-Packard
10.2021 - 12.2025

MBA - Business Analytics

BITS PILANI

Bachelor of Technology - Mechanical Engineering

MIT ADT University

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Sankalp Singh