Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Timeline
Generic

Sankalp Vijay Khewor

Badlapur

Summary

Seeking a challenging and career-oriented job that allows me to leverage emerging technologies while enhancing my skills in Technical support, Desktop engineering, and IT service management. I am keen to contribute my problem-solving abilities and grow within an organization that encourages professional development and knowledge expansion. My strengths include adaptability, fast learning, and a strong customer-centric approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Engineer – Technical Support

SK INTERNATIONAL
04.2019 - Current
  • Company Overview: Client: ECGC LIMITED, Mumbai
  • Provide technical support to employees (600+ staff, PAN India) for software, hardware, and network-related issues
  • Manage virtual meetings using Microsoft Teams, Cisco WebEx, Lifesize VC, and Zoom for executive-level clients (AM, SM, RM, BM, GM, AGM, DGM, ED, CMD)
  • Conduct Windows 7 to Windows 10 upgrades for all ECGC clients
  • Ensure security compliance by scanning systems with Trend Micro Security and implementing BitLocker encryption for data protection
  • Use Remote Desktop and Manage Engine Service Desk to provide remote support and manage Active Directory tasks such as account lockouts, password resets, and user group policies
  • Printer configuration and troubleshooting (HP LaserJet, Canon OfficeJet, network printers)
  • Setup and configuration of FortiClient VPN for secure remote access
  • Client: ECGC LIMITED, Mumbai

Asset Coordinator & Desktop Engineer

FUTURE FOCUS INFOTECH
05.2017 - 04.2019
  • Company Overview: Client: Pidilite Industries, Mumbai
  • Administered Domain environment, managing shared folders and devices with proper permissions
  • Configured and troubleshot Mail Clients (MS Outlook, Outlook Express), including data backup and recovery
  • Managed Antivirus software (McAfee), ensuring proper security and encryption protocols
  • Provided local and network printer support, addressing issues related to connectivity and configuration
  • Handled software troubleshooting, update installations, and patch management to ensure system performance and security
  • Managed inventory of IT assets, ensuring proper record-keeping and timely replacements
  • Client: Pidilite Industries, Mumbai

Commissioning Engineer

BNA TECHNOLOGY CONSULTING LTD
06.2014 - 11.2016
  • Responsible for installation and troubleshooting of Public Address Systems across various projects
  • Configured and maintained IP-based audio systems and interfaced these with EPABX systems
  • Conducted signal power supply and cable terminations for PA systems
  • Tested and commissioned all installed PA systems, ensuring quality and reliability
  • Projects: Reliance Foundation Hospital (Mumbai), Essar Steel India Ltd
  • (Surat), Indian Oil Corporation Ltd
  • (Korba), and others

Senior Facility Management Engineer

TRIMAX IT INFRASTRUCTURE
06.2011 - 04.2014
  • Installed and troubleshot Linux and Windows XP operating systems
  • Configured 3G routers and handled network switching and troubleshooting tasks
  • Managed hardware installations, printer sharing, and network cabling

Education

Bachelor of Arts - Marathi Literature

Mumbai University
01.2010

Higher Secondary Certificate -

Smt. CHM College
01.2006

Secondary School Certificate -

Maharashtra Board
01.2005

Skills

  • Windows OS
  • MacOS
  • Microsoft Office Suite
  • Email Clients
  • Remote Support Software
  • Antivirus Solutions
  • Cloud Services
  • Desktop & Laptop Configuration
  • Peripherals Setup
  • Troubleshooting
  • TCP/IP
  • DNS/DHCP
  • VPN
  • Wi-Fi
  • LAN/WAN
  • Ticketing Systems
  • Asset Management
  • Patch Management
  • Password Management
  • Encryption
  • Hardware Diagnostics
  • Event Log Analysis
  • System Optimization
  • End-User Support
  • Collaboration

Certification

  • DTP Exam, A grade, Infosys Computer, Badlapur
  • Hardware & Networking Exam, A grade, Grand Computer Academy, Badlapur

Languages

English
Hindi
Marathi

Personal Information

Date of Birth: 03/17/88

Hobbies and Interests

  • Playing chess
  • Traveling
  • Bike riding

Timeline

Engineer – Technical Support

SK INTERNATIONAL
04.2019 - Current

Asset Coordinator & Desktop Engineer

FUTURE FOCUS INFOTECH
05.2017 - 04.2019

Commissioning Engineer

BNA TECHNOLOGY CONSULTING LTD
06.2014 - 11.2016

Senior Facility Management Engineer

TRIMAX IT INFRASTRUCTURE
06.2011 - 04.2014

Higher Secondary Certificate -

Smt. CHM College

Secondary School Certificate -

Maharashtra Board

Bachelor of Arts - Marathi Literature

Mumbai University

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Sankalp Vijay Khewor