Sankalpajit Singha
Delhi
Summary
Dynamic professional with a strong background in managing operations and content, adept at overseeing multifaceted teams and driving quality initiatives. Demonstrated expertise in overseeing workflows, ensuring content excellence, and optimizing team workflow and collaboration. Proven ability to implement performance metrics and spearhead projects aimed at enhancing operational efficiency and content quality. Experienced in training and guiding team members for success on multiple levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
State Manager (Operations and Content)
Inshorts
Noida
05.2024 - Current
- Oversee both operations and content for Assam as State Manager.
- Lead Quality Assessment (QA1 and QA2) teams within the Content department along with the Operations Team
- Implement additional quality check processes and maintain content quality standards.
- Ensure daily and weekly targets of quality assessment and Operations.
- Drive various new quality assessment projects aimed at improving content quality.
- Brainstorm and identify parameters for enhancing content quality.
- Coordinate effectively between operations and content teams to ensure streamlined workflow and collaboration.
- Develop and implement performance metrics to measure the effectiveness of quality assessment initiatives and operational processes.
- Provide guidance and support to appointed State Managers in West Bengal, Tripura, and Kerala, utilizing training and expertise to facilitate their success in their respective roles.
Input Desk Manager (Operations)
Inshorts
Noida
09.2022 - 05.2024
- Managed operations for Public App - Assam, overseeing a team of 4 and coordinating with 100+ freelancing reporters.
- Ensured smooth workflow and proper content flow with quality, addressing reporter queries and tickets promptly.
- Developed and implemented plans to improve performance parameters, focusing on user retention.
- Established processes for the team to enhance efficiency and workflow.
- Conducted reporter onboarding and training for freelancers on a hyperlocal level.
- Expanded responsibilities to handle operations in multiple states including Punjab, West Bengal, Tripura, and Kerala.
- Managed teams of varying sizes, including a team of 3 in Punjab with 60+ reporters, and teams of 4 in West Bengal and Tripura with 500+ reporters each.
- Played a key role in internal operations projects, demonstrating a strong grasp of Google Sheets and excelled in multitasking.
- Provided training to Operations Managers and Community Support Specialists.
- Led multiple ad projects, onboarded influencers and organized ad shoots in various locations across states. Successfully onboarded influencers for ad projects and ensured seamless workflow.
Assistant Manager
BYJU's - The Learning Application
Guwahati
07.2022 - 08.2024
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled a team of Business Development executives
- Organized various B2B campaigns (Preferably with Schools)
Senior Business Development Associate
BYJU's - The Learning Application
Guwahati
10.2020 - 07.2022
- Used SalesForce to handle current portfolio and prospective leads.
- Indulged in K10 Counselling Sessions
- Rigorous Outbond Sales (B2C)
- Expanded business through effective network development, identifying new and prospective clients.
- Experience of achieving weekly targets in various models eg. Direct Sales / VC Model / DTA Model
- Generated a revenue of 80+ Lakhs
- Good knowledge of Excel/Google Sheets
- Worked in a fast paced growing environment
Education
Master of Arts - Linguistics
University of Delhi
9 . 2020
Bachelor of Arts - English
Cotton University
06-2018
Skills
- Operations Management
- Content Management
- Team Management
- Performance Improvement and Optimization
- Google Sheets / Excel
- Project Planning
- Training and Development
- Multitasking
- Schedule Management
- Process Improvement
- Onboarding and Orientation
- Decision-Making
- Professionalism
- Shift Scheduling
- Team Development
- Strategic planning
- Time Management
- Flexibility and Adaptability
- Planning and Coordination
- Time Management Abilities / Task Prioritization
- Problem Resolution
- Idea Development and Brainstorming
- Negotiation and Conflict Resolution
- Performance Evaluation
- Effective Communication
- Business Development
- Sales Management/Closure
- B2C Sales ( Direct / Inside )
- Negotiation
- Product knowledge
- Lead Generation
- Attention to Detail
Certification
- Workshop on Approaches to Linguistic Variation, organised by Department of Humanities and Social Sciences, IIT Delhi
Freelancing Projects
- Research in Verbalization forms in Assamese Language - Lionbridge
- Language processing in Assamese - Lionbridge
Timeline
State Manager (Operations and Content)
Inshorts
05.2024 - Current
Input Desk Manager (Operations)
Inshorts
09.2022 - 05.2024
Assistant Manager
BYJU's - The Learning Application
07.2022 - 08.2024
Senior Business Development Associate
BYJU's - The Learning Application
10.2020 - 07.2022
Master of Arts - Linguistics
University of Delhi
Bachelor of Arts - English
Cotton University
- Workshop on Approaches to Linguistic Variation, organised by Department of Humanities and Social Sciences, IIT Delhi
Similar Profiles
ROHIT YADAVROHIT YADAV
Senior Software Engineer - IOS at InshortsSenior Software Engineer - IOS at Inshorts
Krishna Veera VanamaliKrishna Veera Vanamali
News Editor (Business) at InshortsNews Editor (Business) at Inshorts
Md Rahmat AliMd Rahmat Ali
Senior Operations Manager at Inshorts India Advertising And Services Pvt Ltd.Senior Operations Manager at Inshorts India Advertising And Services Pvt Ltd.