Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sankaranarayanan R S

Project Manager
Chennai

Summary

Dynamic and diligent IT professional with nearly 15 years of experience managing development, application support, and maintenance projects in the FMCG and financial sectors. Specializes in SDLC, application maintenance (incident, problem, and change management), project management, and application modernization initiatives, demonstrating a proven track record of end-to-end project delivery. Expertise includes productivity metrics, incident management, budget oversight, stakeholder management, and proficiency in reporting on service level agreements (SLA) and backlog. Consistently recognized for exceeding performance milestones while effectively leading teams to align with corporate objectives and achieve both business and individual goals.

Overview

17
17
years of professional experience
2
2
Certifications

Work History

Project Manager

InputZero Technologies
10.2022 - 06.2023
  • Manage the ServiceNow implementation and customization to ServiceNow as per Client’s expectation and ongoing production support.
  • Manage the ServiceNow development team which includes TA, BA, TL, QA and developers
  • Manage team of 15 resources and make sure the project is on track with respect to milestone and within budget along with L2& L3 support
  • Provide permanent fixes through Problem/Change management process.
  • Ensure 99.99% of system availability to the end users
  • Manage ServiceNow Enhancement as part of Customization and managed end-to-end delivery of the enhancement on time and on budget.
  • Weekly/Monthly/Quarterly governance call with internal leadership and with Clients.
  • Clients: Adani & PRI
  • Team Size: 15

Service Delivery Manager

Ivy Mobility Solutions
08.2019 - 09.2022
  • Manage the Applications (Production) support and Maintenance of the solution given for Retail Execution (REX) and for Distributor Management System (DMS) with the varied technical skills.
  • Manage the L1, L2 and L3 support team across markets
  • Manage team of 20 resources and make sure the team meets the SLAs without fail
  • Ensure proper RCA documentation is done for every critical incident and provide permanent fixes through Problem/Change management process
  • Ensure 99.99% of system availability to the end users
  • Manage product Enhancement as part of Customization and manage end-to-end delivery of the enhancement on time and on budget.
  • MIS Reporting and continuous system improvement.
  • Weekly/Monthly/Quarterly governance call with internal leadership and with Customers.
  • Clients: Upfield, Grupa Zywiec, Arla Foods, Carlsberg and L’Oreal APAC markets
  • Markets: REX solution– Germany, Spain, Belgium, Poland, Philippines, Singapore, Malaysia & Japan. DMS solution – India, Indonesia, Kenya, Laos, Myanmar, Nepal, Pakistan & Sri Lanka.
  • Team Size: 20

Project Manager

Infosys Ltd.
03.2016 - 08.2017
  • Knowledge transition from a vendor and Maintenance of Skype server and the Polycom Videoconferencing applications of NorthernWest Mutual and ongoing Applications (Production) Support
  • Manage the Knowledge transition from Client Team to Infosys team and in turn ensure smooth transition of application support (incident management). Ensure the stakeholders are providing proper support on the transition and on the upcoming steady states.
  • Manage team of 8 resources (L2 & L3) and make sure the team meets the SLAs without fail.
  • Got training on Skype server and Polycom VC.
  • Client: NorthernWest Mutual
  • Team Size: 8

Associate Project Manager

Accenture Service Pvt. Ltd.
06.2015 - 03.2016
  • BNP Paribas acquired Fortis, which led into integrating Fortis system with BNP Paribas system. As part of integration, new system is planned to implement which is related to Securities. A new Securities system has been developed and integrated with BNP Paribas system.
  • Ensure the delivery of the new system in an equal interval as waves.
  • Manage a team of 30 resources and engaged them with Design, Build, Review, and Unit Testing across each wave and also managed the production support for the Mortgage related applications.
  • Undertook planning and prioritization. Rendered technical assistance to the team.
  • Manage the varied technologies team such as Java, Mainframe, Callidus and mobile technologies.
  • Client: BNP PARIBAS FORTIS
  • Team Size: 30

Associate Manager

Accenture Service Pvt. Ltd.
07.2006 - 03.2016
  • Maintenance of applications related to Reinsurance and ongoing Applications (Production) Support (L2& L3)
  • Manage the Knowledge transition from Third party to Infosys team and in turn ensure smooth transition of application support (incident management) and manage the applications production support team.
  • Manage team of 32 resources and make sure the team is meeting the SLAs without fail and ensure proper RCA documentation is done for every critical incident.
  • Managed the stakeholders (iGate, Cognizant and MetLife) communications/commitment on the agreed transition process and ensured the same.
  • Undertook planning and prioritization. Rendered technical assistance to the team.
  • Client: MetLife
  • Team Size: 32

Incident Manager

Accenture Service Pvt. Ltd.
02.2015 - 06.2015
  • Implementation management and Incident management of the Group mortgage system of RBS is the scope of the project. Accenture is responsible for managing the implementation and incidents by coordinating with the Vendors like TCS, RBS and SOPRA and responsible for MI Status report to the RBS top leadership.
  • As an Incident Manager, needs to meet the SLA of the Incidents by coordinating with RBS IT team, Business users, vendors like TCS, SOPRA.
  • Ensure proper RCA documentation is done for every critical incident.
  • Provide permanent fixes through Problem/Change management process.
  • Responsible for resource/stakeholders (such as TCS, SOPRA and RBS) management and MI status reporting.
  • Coordinated for NFT and parallel testing.
  • Client: Royal Bank of Scotland
  • Team Size: 8

Associate Project Manager

Accenture Service Pvt. Ltd.
04.2007 - 02.2015
  • CICA–Finance portfolio is responsible for all the activities like agent commission payment, Tax calculation, handling agent Benefits, managing General Ledger and Accounts payable and Agent statement and maintenance of Agent demographic details including hiring/rehiring processes. The team basically maintains and develops COBOL programs which include IDMS as well as JCL, PROCEDURES, system run books, and documentation.
  • Responsible for:
  • Ensure all the development projects are delivered within budget and ontime.
  • Forecasting the resource utilization of whole account for every month and make sure that resources are utilized fully.
  • Stakeholder/Incident management and ensuring effective utilization of stakeholder team for successful delivery.
  • As an incident manager, ensure the incidents are resolved within SLA and also provided permanent fixes for the repetitive incidents through Problem/change management process.
  • Verify and correct the monthly invoice billing to the client.
  • Creating / submitting Tax forms; W2s for US/NY agents to ADP Solutions and T4A/RL1 for Canada agents since 2008 to 2014.
  • Manage the varied technologies team such as Java, Mainframe, Callidus and mobile technologies.
  • Functioned as:
  • Implementation coordinator for infrastructure upgrades.
  • Batch cycle monitoring & primary support personnel for 6 years to handle P1 & P2 incidents and ensure to resolve them within the SLAs.
  • SME for the third-party vendor package called GENESYS which is being used to handle the Payroll/HCM process.
  • Ensured end-to-end delivery of 7 projects estimated as 4500 to 12000 man-hours.
  • Worked with Technical Architects in defining software requirements & in planning & delivering architecture for Payroll/HCM applications.
  • Client: Combined Insurance–ACE (Formerly AON Corporation)
  • Team Size: 18

Associate Project Manager

Accenture Service Pvt. Ltd.
10.2006 - 03.2007
  • Duke Energy's batch systems were running Z' OS with the backend as DB2. Business demands that this Legacy system need to be modernized. Legacy modernization planned to build the system with different layers. Changes that involved in Legacy modernization:
  • Operating System has been changed from Z' OS to UNIX.
  • Compiler has been changed from CB2 to MF COBOL.
  • The control language that controls batch execution has been changed from JCL to Unix Shell scripting.
  • Back-end has been changed from DB2 to PL-SQL.
  • PeopleSoft used as Middleware between the Batch system and the Backend.
  • Responsible for:
  • Analysis, design, code, Unit/assembly testing of all the components assigned to me.
  • Reviewing the work done by others in the team.
  • Performance tuning.
  • Giving support during the time of deployment.
  • Worked in Global delivery dashboard tool which tracks plan and actuals for the assigned tasks.
  • Client: Duke Energy
  • Team Size: 13

Education

Master's Degree - computer applications

National Engineering College, Anna University

B.Sc - Computer Science

Manonmaniam Sundaranar University

Skills

  • Managerial
  • Effective Leadership
  • Sound Judgment & Decision-Making Skills
  • Persuasive Communicator
  • Excellent Analytical and Problem-Solving Skills
  • Functional
  • Project Management
  • Service Delivery Management
  • Scoping/Effort/Time/Estimation
  • Requirement Gathering

Certification

Completed EXIN Agile Scrum Master certification by EXIN.

Accomplishments

  • Acknowledged with “ACE (Accenture Celebrates Excellence) Award” for Business Operation two times.
  • Received Appreciation certificate from Client for successful completion of Business-critical projects.
  • Successfully managed and delivered key project which has an estimation of 8500 hours of work and ensured smooth and successful delivery of the same within budget and time, the same was greatly appreciated by the Client team.

Timeline

Project Manager

InputZero Technologies
10.2022 - 06.2023

Service Delivery Manager

Ivy Mobility Solutions
08.2019 - 09.2022

Project Manager

Infosys Ltd.
03.2016 - 08.2017

Associate Project Manager

Accenture Service Pvt. Ltd.
06.2015 - 03.2016

Incident Manager

Accenture Service Pvt. Ltd.
02.2015 - 06.2015

Associate Project Manager

Accenture Service Pvt. Ltd.
04.2007 - 02.2015

Associate Project Manager

Accenture Service Pvt. Ltd.
10.2006 - 03.2007

Associate Manager

Accenture Service Pvt. Ltd.
07.2006 - 03.2016

B.Sc - Computer Science

Manonmaniam Sundaranar University

Master's Degree - computer applications

National Engineering College, Anna University

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