Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
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Sankari Varma

Sankari Varma

Customer Success Manager
Chennai,TN

Summary

Results-driven Customer Success & Client Engagement Specialist with 3+ years of experience in SaaS, logistics, and B2B environments. Proven track record in customer retention, revenue growth, churn reduction, and strategic account management. Skilled at building long-term client relationships, resolving escalations, and driving cross-sell/upsell opportunities. Adept at collaborating with cross-functional teams to deliver measurable business outcomes and maximize customer lifetime value.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Success Manager

Easyship
07.2024 - 10.2024
  • Company Overview: Global shipping platform with unlimited access to discounted shipping rates, automated logistics & grow business internationally.
  • Managed key accounts including Markato, Shopify, PartsGuru, and Orbitkey, fostering strong relationships and driving customer success.
  • Resolved high-priority escalations by proactively identifying risks, collaboration, cross-functionally & implementing timely solutions.
  • Organized strategic business review meetings, aligning with customer goals and driving revenue explansion opportunities.
  • Directed client onboarding & objective review calls, tracking performance metrics to foster customer advocacy.
  • Leveraged CRM tools to track 200+ client interactions, analyze feedback, and ensure consistent satisfaction.

Customer Success Executive

VisAI Labs
11.2022 - 06.2024
  • Company Overview: V Measure - Dimensioning solution, which gives customers an edge over other dimensioner.
  • Achieved 9.2 Million in ARR by identifying cross-sell and upsell opportunities, and implementing effective strategies to expand revenue within existing accounts.
  • Managed enterprise accounts, including Delivery, Barrett Distribution, Estafeta, PFS, XB Fulfillment, Pitney Bowes, and Signify, fostering long-term relationships and maximizing client satisfaction.action.
  • Increased customer satisfaction to 85% by streamlining onboarding, providing targeted product training & referral programs.
  • Product Adoption & Usage: Spearheaded customer onboarding programs ensuring faster product adoption & optimal product usage through proactive monitoring, training, and support.
  • Reduced churn by 15% through regular check-ins, feedback loops, and timely interventions with at-risk accounts.
  • Collaborated with sales, product, and support teams to enhance product adoption.
  • Conducted Quarterly Business Reviews with 15+ stakeholders, identifying growth opportunities, resolving challenges, and ensuring alignment with business objectives to enhance customer success.

Senior Sales Associate

Homelane.com
09.2021 - 10.2022
  • Company Overview: An Indian company specializing in providing personalized home interior design solutions.
  • Achieved sales target of 5.2 Cr. from Sep 2021-Aug 2022.
  • Achieved target of L2M – 16%, M2O – 20% & ensuring daily connected calls of 60 nos.
  • Built strong relationships with Key referral sources, resulting in 15% increase in sales quarter.

Education

Bachelor of Commerce -

Anna Adarsh College for Women
01.2021

Skills

  • Strategic Planning
  • Communication and Negotiation
  • Problem – Solving & Critical Thinking
  • Renewal Management
  • Account Management
  • Goal Alignment
  • Upselling & Cross-selling

Awards

  • Extra Mile Award: Earned the 'Extra Mile Award' for resulting in 95% retention rate and a 10% growth in Annual Recurring Revenue (ARR),
  • Output Metrics Champion: Awarded as 'Output Metrics Champion' in Dec 2021 for achieving 85L of sales,
  • Amber Award: Received the 'Amber Award' in August 2021 for outstanding teamwork, recognized as the best team player,
  • Best Finisher: Recognized as the 'Best Finisher' for achieving a 90L order book in June 2021,
  • Best Performer: Received the 'Best Performer' award in March 2021.

Additional Information

  • Customer Lifecycle Management
  • Client Retention Strategies
  • SaaS & B2B Customer Success
  • Key Account Management
  • Cross-sell & Upsell Execution
  • Strategic Planning & QBR's
  • Customer Onboarding & Training
  • CRM Tools (Zoho, Jira, Freshcaller)
  • Data Analysis
  • Churn Reduction Initiatives
  • Stakeholder Engagement
  • Escalation Handling

Timeline

Customer Success Manager

Easyship
07.2024 - 10.2024

Customer Success Executive

VisAI Labs
11.2022 - 06.2024

Senior Sales Associate

Homelane.com
09.2021 - 10.2022

Bachelor of Commerce -

Anna Adarsh College for Women

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Sankari VarmaCustomer Success Manager