SANKARSHA G. S

Store Manager

Lenskart

Bangalore

04.2022 - Current

Managing day-to-day operations of a high-traffic optical retail store with monthly footfall exceeding 2,000 customers.
Achieved 98% customer satisfaction score in internal audits and feedback systems.
Supervised a team of 8 sales executives and optometrists.
Ensured accurate stock levels through regular inventory checks and coordination with supply chain.
Oversaw in-store visual merchandising in line with Lenskart brand guidelines.
Tracked KPIs including sales targets, conversion rates, and average order value, and implemented strategies to improve underperforming areas.
Conducted regular team huddles to align on sales strategies, share performance insights, and drive improvements in conversion rates.
Driving the store’s financial success by implementing strategies to increase revenue through product promotions, upselling, and optimizing customer experience.
Building and maintaining long-term relationships with customers by providing excellent service and personalized experiences.
Ensuring the store has adequate and well-organized stock, avoiding both shortages and overstock situations.
Monitoring and analyzing performance metrics to measure the store’s success and identify areas for improvement.
Using digital systems to manage sales transactions, customer data, inventory, and reporting.
Overseeing staff rosters to ensure proper shift planning, attendance compliance, and efficient workforce management.
Consistently achieved monthly sales targets through effective team coordination and strategic selling.
Responsible for managing the assets of the store.
Addressing customer inquiries, resolving complaints promptly, and ensuring a seamless in-store experience.
Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
Ensuring high levels of customers satisfaction through excellent service.
Overseeing complete store administration and ensuring compliance with operational policies and audit requirements, including hygiene standards, stock management, petty cash handling, billing accuracy, and staff adherence to Lenskart policies and procedures.
Proposing innovative ideas to increase sales.
Coordinated with back-end teams, including Accounts and Optometry, to resolve product-related issues, payment discrepancies, and ensure smooth store operations.
Raised and tracked support tickets through the POS portal to efficiently manage and resolve operational and technical & customer issues.
Demonstrating the product or service to potential customers and explain its benefits.
Ensured high customer retention by delivering exceptional service and creating a welcoming in-store experience that encourages repeat visits.
Coordinated with backend teams and used POS systems to manage sales and support tickets.

Summary

Overview

Work History

Store Manager

Education

Bachelor of Commerce -

2nd PUC - Commerce

10th Standard -

Skills

Disclaimer

Place

Timeline

Store Manager

Bachelor of Commerce -

2nd PUC - Commerce

10th Standard -

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