SANKEERTAN SAMRAT GANGISHETTY
Hyderabad
Summary
Dynamic Customer Experience Engineer II at Microsoft with a proven track record in driving Azure Cosmos DB adoption and enhancing operational readiness. Expert in ETL processes and data modeling, I excel in translating complex technical insights into actionable strategies, fostering collaboration, and delivering impactful solutions that elevate customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Experience Engineer II
Microsoft
Hyderabad
05.2025 - Current
- Act as trusted technical advisor to enterprise customers; drive adoption planning and operational readiness.
- Lead high-severity escalations end-to-end and coordinate with product groups to prevent recurrence.
- Run health reviews and technical workshops; translate findings into actionable improvement plans.
- Author internal TSGs and runbooks improving triage consistency and MTTR.
Technical Support Escalation Engineer
Microsoft
02.2021 - 05.2025
- Provided advanced support for Azure Cosmos DB across SQL, MongoDB, Cassandra, and Table APIs.
- Supported Azure Data Explorer; authored KQL, ingestion, and performance troubleshooting guides.
- Partnered with engineering and PM teams to drive RCA and product improvements.
- Advised customers on partitioning, indexing, ingestion patterns, and scale decisions.
Data Engineer / MSBI Developer
Cognizant Technology Services
05.2018 - 02.2021
- Delivered Azure-based data integration and analytics solutions for enterprise clients.
- Built reliable ETL pipelines using SSIS, Azure Databricks, ADF with logging and monitoring.
- Produced technical and functional design documentation for integrations.
Sr SQL BI Developer
Dean Foods Company (Contract)
Dallas
10.2017 - 03.2018
- Designed SQL Server database objects ensuring performance and data integrity.
- Optimized queries, managed backup/restore, and ensured DR readiness.
- Built SSIS ETL pipelines and contributed to Power BI reports using DAX.
MSBI Developer / Data Modeler
T-Mobile International AG (Contract)
Bellevue
10.2015 - 09.2017
- Created logical and physical data models using SAP PowerDesigner.
- Developed large-scale SSIS ETL with incremental loads and error handling.
- Built SSAS models and SSRS/Tableau reports; managed publishing and access.
IT Analyst
Serco Global Services
11.2011 - 12.2013
- Performed escalation engineering and QA including test planning and execution.
- Automated regression tests, analyzed defects, and supported release verification.
- Improved quality dashboards and communicated findings to operations teams.
Education
Masters in Computer Science -
University of Illinois
Springfield Illinois12-2014
Skills
Azure Cosmos DB (SQL, MongoDB, Cassandra, Table APIs)
Azure Data Explorer, KQL
Azure Databricks,
Azure Data Factory
Azure Synapse Analytics
Azure SQL, SQL MI, ADLS Gen2
SQL Server On prem
ETL/ELT: SSIS, Informatica
Power BI (DAX), SSRS, Tableau
T-SQL, PL/SQL, KQL, Python
SAP Power Designer
Personal Information
Title: Customer Experience Engineer 2
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Cosmos DB Developer (DP-420)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
- Databricks Certified Data Engineer Associate
Customer Delivery Skills
- Enterprise customer communication & advisory
- Escalation management (Sev-A / Sev-B)
- Incident triage, RCA & postmortems
- Expectation management & executive updates
- Cross-team collaboration (Engineering, PM, Support)
- Technical workshops & health reviews
- Operational readiness & adoption planning
- Documentation, TSGs & runbooks
Timeline
Customer Experience Engineer II
Microsoft
05.2025 - Current
Technical Support Escalation Engineer
Microsoft
02.2021 - 05.2025
Data Engineer / MSBI Developer
Cognizant Technology Services
05.2018 - 02.2021
Sr SQL BI Developer
Dean Foods Company (Contract)
10.2017 - 03.2018
MSBI Developer / Data Modeler
T-Mobile International AG (Contract)
10.2015 - 09.2017
IT Analyst
Serco Global Services
11.2011 - 12.2013
Masters in Computer Science -
University of Illinois