Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Disclaimer
Timeline
Generic
Sankeerth Eeturi

Sankeerth Eeturi

Hyderabad

Summary

Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.

Overview

6
6
years of professional experience

Work History

Sr. Customer Support Specialist

TUSA
Hyderabad
09.2023 - Current
  • Increased Customer Satisfaction: Boosted customer satisfaction ratings by 25% through effective management of support inquiries and feedback implementation.
  • Revenue Growth: Achieved a 30% increase in revenue within the first year by optimizing Amazon campaigns and improving product listings.
  • Quality Assurance Oversight: Oversaw quality assurance processes to ensure high standards in customer support.
  • Sales Increase: Drove a 20% increase in sales of Tusa vacuum cleaners and tire inflators through targeted Amazon campaigns.
  • Positive Feedback: Raised the number of positive customer reviews by 40% by ensuring prompt and effective resolution of customer issues.
  • Amazon Ratings: Increased Amazon product ratings from 3.2 to 4.8, one of the best in the vacuum segment.
  • Process Automation: Implemented AI technologies that automated 50% of routine customer support tasks, freeing up team resources for more complex issues.
  • Return Rate Reduction: Reduced product return rates by 15% through improved customer education and support.
  • New Product Ideas: Ideated and contributed to the development of new product lines, including the launch of the Cadlee cutlery brand.
  • Strategic Meets: Participated in strategic planning sessions to align customer support with broader company goals.

SR ESUPPORT OFFICER

KNOAH SOLUTIONS
Hyderabad
02.2022 - 02.2023
  • Achieved a 98% accuracy rate in daily auditing of bills received from the store on a real-time basis.
  • Improved tax validation accuracy by 15% to ensure taxes on products charged on the bills were properly calculated.
  • Improved documentation accuracy for better record-keeping and compliance with auditing standards.
  • Consistently completed 100% of bills assigned within the timeline and SLA requirements, maintaining a perfect record for on-time completion.
  • Decreased AHT by 20%, aligning with management expectations and improving overall efficiency.
  • Reduced escalations through timely reporting and resolution to better overall customer satisfaction.
  • Conducted root cause analysis for recurring audit issues.

EXECUTIVE SUPPORT

WIPRO PRIVATE LIMITED
Hyderabad
04.2018 - 11.2020
  • Improved TAT by 20%, ensuring faster resolution of customer and vendor issues.
  • Managed vendor interactions through email and phone, resolving 98% of invoicing and payment issues.
  • Streamlined invoice processing, reducing processing time by greater extent.
  • Consistently delivered high-quality work, adhering to quality standards and client specifications.
  • Resolved client and customer queries within the initial response period.
  • Published daily MIS reports with accuracy and timeliness.
  • Resolved transaction-related issues by acting as an end user.
  • Strengthened vendor relationships, improving response times and service reliability by 10%.
  • Implemented process improvements in invoice handling, decreasing errors by 20%.

Education

Bachelor Of Commerce -

Osmania University
05.2022

Certification In Broadband Technology And Soft Skills Training -

Govt of India

Skills

  • Customer Experience Management (CEM)
  • AI-Driven Support Tools
  • Omni-Channel Communication
  • CRM Software Proficiency
  • Data Analytics and Reporting
  • Cloud-Based Solutions
  • Technical Support and Troubleshooting
  • Knowledge Base Management
  • Chatbots and Virtual Assistants
  • Email and Phone Support
  • Real-Time Query Resolution
  • Cost-reduction Strategies
  • Customer Journey Mapping
  • SaaS Tools Proficiency
  • Advanced Problem-Solving
  • Performance Metrics Analysis
  • Workflow Optimization

Accomplishments

    Awarded Employee of the Quarter at TUSA for exceptional performance in managing customer support, optimizing Amazon campaigns, and implementing AI-driven tools. Recognized for significantly increasing product ratings and revenue while enhancing team efficiency and customer satisfaction.

Languages

English
First Language
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1

Disclaimer

I hereby declare that the details and information given above are complete and true to the best of my knowledge

Timeline

Sr. Customer Support Specialist

TUSA
09.2023 - Current

SR ESUPPORT OFFICER

KNOAH SOLUTIONS
02.2022 - 02.2023

EXECUTIVE SUPPORT

WIPRO PRIVATE LIMITED
04.2018 - 11.2020

Bachelor Of Commerce -

Osmania University

Certification In Broadband Technology And Soft Skills Training -

Govt of India

Similar Profiles

CREATE PROFILE
Sankeerth Eeturi