SANKET AVHAD

Currently owner of 11 customer accounts with an ARR of $600k 10 accounts from Hospitality, Retail, BFSI and Media responsible for driving product retention, consumption, adoption and engagement for my set of customer accounts.

●Responsible for empowering customers to improve their digital experiences and achieve business objectives through the adoption of Sprinklr product

●Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use

cases, product features, benefits, and

value propositions - and communicate them effectively to the client

●Responsible for risk forecasting based on product adoption; close renewals,upsell, and cross-sell

opportunities within assigned client accounts in partnership with relevant Sales Account Executives

– while achieving targeted renewal rate

●Understand Customer's current Sprinklr implementation and ensure maximization of business

value realized by the customer through consultative support, training, business reviews and

configuration optimization

●Be a customer advocate within Sprinklr providing feedback to engineering teams to develop /

identify new features & products

●Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and

cultivate Sprinklr advocates to generate new business (upsell and cross-sell)

●Serve as the internal voice of the customer and advocate for your clients' needs (services, support,

product management, executive alignment)

●Manage and track key performance indicators (KPIs) – including renewal, consumption, adoption

and expansion commitments – to ensure exceptional, predictable results

●Working closely with multiple teams from sales, support, product specialists,services etc. within Sprinklr

●Identify opportunities for customer references and case studies

• Led a HR Transformation initiative which included Organization Restructuring and HRMS implementation
  (Darwinbox)for a major logistics organization
• Lead for HRMS implementation (Darwinbox) for an India based Retail Organization
• Part of Applaud implementation (employee experience platform) at a Luxury Goods company based out of Dubai

• Account manager for accounts spanning across BFSI, Manufacturing and IT sector with an active headcount of 80k+ and Annual recurring revenue (ARR) of around INR 4 crores
• Worked as a techno-functional consultant on processes, configuration, integration to drive product adoption of Darwinbox amongst clients and end user to ensure customer success
• Involved in identifying prime targets for cross-sell and successfully converted two of these by engaging the Sales team to execute on these opportunities generating an ARR of 30 lakhs
• Executed successful Integrations for clients with third party applications (employee engagement and communication apps), enterprise security and authentication (SSO and AD), background verification and assessment applications
• Strategize engagement plans that prioritize client business goals and align product capabilities to achieve these goals
• Supported clients during critical employee life cycle events like Appraisal, Increments, year-end activities etc. Share by ensuring client adopts best practices thereby achieving product success.
• Actively working on gathering feedback on product experience during the entire customer lifecycle via targeted surveys, monthly governance calls and business reviews to ensure product enhancements are communicated to the respective teams
• Collaborated with cross-functional teams, including product, COE, marketing, integration, and finance. to ensure best in class
  client experience

• Functional lead for migration and transition of the Learning management system from Skillport to SuccessFactors, responsible for implementation, development, adoption, and operation of across organization
• Part of India integration team responsible for reverse Integration, business, and people movement of employees from Atos India GDC to Atos Syntel
• Initiated and implemented various change management and enablement initiatives across the organization for the integrated employees to ensure smooth transition, dictating high knowledge in terms of systems, functionality, and overall architecture
• Led Skill to Bill (An Upskilling initiative to reduce idle time and prioritize move from Bench to Projects) by partnering with
  stakeholders from Business side resulting in billability of bench resources and reducing cost impact

• Designed and configured critical modules like RMM which resulted in functional improvements
• Analysed and measured performance of web application using performance testing tool JMeter
• Upgraded Energy IP product version to make it compatible with DCC and enhance functionality