Technical Support Engineer with 6+ years of experience in SaaS product support, specializing in incident management, API integrations, and CRM platforms. Proven track record of resolving complex technical issues, reducing resolution time, and improving customer experience for global clients. Strong collaborator with Engineering, Product, and QA teams, with hands-on experience in escalation handling, UAT, and production support.
Hi, I’m
Sanket Bargal
Technical Support Specialist
Hyderabad
Summary
Overview
6
years of professional experience
3
Languages
6
years of post-secondary education
Work History
Crisis24
Technical Support Specialist
08.2025 - Current
Job overview
- Deliver Tier 1 support to global enterprise customers, ensuring high SLA adherence and rapid issue resolution.
- Troubleshoot complex issues across CRM platforms (Salesforce, Zoho, Zendesk) and integrated systems.
- Analyze logs, API responses to diagnose and resolve data synchronization issues.
- Act as primary escalation point, coordinating with Engineering and Product teams for critical incidents.
- Handle high-volume support queues during global incidents while maintaining service quality and response SLAs.
- Drive customer communication strategy, providing proactive updates and improving transparency.
- Contribute to UAT testing and release validation, ensuring smooth product rollouts.
- Build and maintain knowledge base documentation, improving self-service and reducing repeat issues
Zenoti India Pvt Ltd
Senior Product Support Specialist
07.2022 - 11.2024
Job overview
- Led high-priority escalations as SME, resolving complex issues using SQL queries and API debugging.
- Managed enterprise accounts and improved retention through proactive support strategies.
- Resolved 200+ issues/month, reducing average resolution time by 25%.
- Optimized support workflows using Zendesk, Jira, and Salesforce, improving team efficiency.
- Collaborated with Product & Engineering teams to influence feature improvements and bug fixes.
- Developed technical documentation, reducing support dependency by 20%.
Webgility Software Technocrats Pvt Ltd
Technical Support Specialist
08.2020 - 06.2022
Job overview
- Supported integrations between eCommerce platforms and accounting tools (QuickBooks, NetSuite, Xero).
- Troubleshot API, database, and sync issues, ensuring seamless data flow.
- Used SQL for backend troubleshooting and data validation.
- Improved client workflows through automation and integration solutions.
- Awarded Employee of the Month for performance excellence.
Education
B.M. College of Technology (RGPV)Indore, India
Bachelor of Technology from Mechanical Engineering
09.2020 - 06.2023
University Overview
Shri Vaishnav Polytechnic College (R.G.P.V)Indore, India
Diploma from Mechanical Engineering
07.2012 - 06.2015
University Overview
Skills
Customer support
Customer experience management
Accurate documentation
Incident management
Timeline
Technical Support Specialist
Crisis24
08.2025 - Current
Senior Product Support Specialist
Zenoti India Pvt Ltd
07.2022 - 11.2024
B.M. College of Technology (RGPV)
Bachelor of Technology from Mechanical Engineering
09.2020 - 06.2023
Technical Support Specialist
Webgility Software Technocrats Pvt Ltd
08.2020 - 06.2022
Shri Vaishnav Polytechnic College (R.G.P.V)
Diploma from Mechanical Engineering
07.2012 - 06.2015
Automotive Enthusiasts | Vocalist | Foodie
Automotive Enthusiasts | Vocalist | Foodie
Automotive Enthusiasts | Vocalist | Foodie