Consistently met and often exceeded performance goals and standards for the position. Strong performance; often demonstrated performance above and beyond expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enterprise Client Success Specialist
Sincro an DealerOn Company
Pune, India
01.2020 - Current
Managed website maintenance, configuration, and dealer specials, including custom image creation for promotions.
Worked across content, tech support, and custom code queues.
Contributed to key projects: D2C2, Deconstruct, Sierra HD, Sewell Group, Cadillac DRPs, Chevy DRP, Genesis Redesign, and more.
Earned 4 RnR Awards and 2 Quarterly Awards for Customer Fanatics and Community Champion.
Proficient in HTML, CSS, Graphic Design, Photoshop, and Website Development.
Conducted training and mentoring for new hires; trained 2 batches on custom code.
Led projects like Chevy DRP and 3rd Party Cleanup; managed daily task allocation.
Performed monthly quality checks for team members to ensure high standards.
Web developer
Web Thoughts Solution
Nashik, India
10.2018 - 09.2019
I have developed websites in my capacity as a Laravel developer
Worked on a variety of platforms, including Codeignator and Wordpress
website developer
Web vision labs
Nashik, India
12.2016 - 08.2017
Education
Master of Science -
K. K Wagh
12.2017
Bachelor of Science -
Bhonsala Miliary Collage
12.2015
Skills
Custom code
Graphic Design
HTML
CSS
Java Script
Languages
Marathi
Hindi
English
Hobbies and Interests
Photography
Watching Movies
Playing indoor and outdoor games
Internship
Website Developer, Web Vision Labs, Nashik, 12/01/16, 08/31/17
<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI