Sanket Das
Pune
Summary
Experienced Database Support Engineer with 4+ years of expertise in production support, incident management, and Azure Data Factory (ADF) pipeline monitoring. Skilled in handling critical production incidents, performing root cause analysis (RCA), and ensuring SLA compliance. Strong background in SQL, data validation, and DevOps coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Database Support Engineer
MPHATEK SYSTEM PVT. LTD
Pune
08.2021 - Current
- Provide L2 production support for database and ETL environments using Azure DevOps, managing incidents, service requests, and problem tickets within SLA timelines.
- Monitor and manage Azure Data Factory (ADF) pipelines, investigate execution failures, analyze logs, and coordinate resolutions to maintain uninterrupted data flow.
- Perform SSIS package monitoring, troubleshooting, and validation of data integration processes.
- Analyze and resolve SQL errors, data load failures, and performance bottlenecks through structured troubleshooting techniques.
- Execute complex SQL queries for data validation, reconciliation, reporting, and root cause analysis.
- Utilize monitoring dashboards to proactively identify pipeline failures and prevent recurring issues.
- Collaborate with Development, QA, and Infrastructure teams during releases and production deployments.
- Prepare detailed incident reports, RCA documentation, and operational runbooks to improve support efficiency.
- Reduced recurring ETL failures through proactive monitoring and preventive action plans.
- Improved incident resolution turnaround time by implementing structured RCA practices.
- Maintained high production system availability by resolving critical P1/P2 incidents efficiently.
Customer Support Executive
Teleperformance
Kolkata
01.2020 - 07.2021
- Delivered end-to-end customer support via calls and emails while maintaining high customer satisfaction scores.
- Logged, tracked, and resolved support tickets in accordance with SLA and quality standards.
- Escalated technical issues to internal teams and ensured timely closure of escalations.
- Maintained accurate documentation of customer interactions and issue resolutions.
- Kolkata-Based Company
Education
Bachelor of Technology (B.Tech) - Mechanical Engineering
MCKV Institute of Engineering and Technology
01-2021
Skills
- SQL Server
- RDBMS Concepts
- Azure DevOps
- Azure Portal
- ETL Pipeline Monitoring
- Error Monitoring Dashboards
- Log Analysis
- Microsoft Excel
- Windows
Certification
HackerRank - Certification of Accomplishment (SQL), 02/01/26, Validated expertise in SQL queries, joins, subqueries, aggregations, filtering, and analytical problem-solving.
Personal Information
Hobbies: Traveling and exploring new cultures and places., Learning about diverse traditions and communities., Active participation with a local NGO in community support initiatives.
Timeline
Database Support Engineer
MPHATEK SYSTEM PVT. LTD
08.2021 - Current
Customer Support Executive
Teleperformance
01.2020 - 07.2021
Bachelor of Technology (B.Tech) - Mechanical Engineering
MCKV Institute of Engineering and Technology