Sanket Dhumal
Operations Manager
Pune
Summary
Operations Manager
Seasoned Operations Manager and talented leader with 12+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
InsideUp
07.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Responsible for organizing and overseeing the work of departmental managers.
- I set guidelines for evaluating the company’s efficiency and effectiveness, and identify opportunities for improvement.
- I also implement policies and procedures to improve day-to-day operations and monitor budgets and cost of sales to achieve financial objectives.
Quality Team Leader
FACILE INFO SERVICES
05.2021 - Current
- Contact discovery.
- Cold calling.
- SQL, HQL, BANT and whitepaper calls.
- Maintain and rectify leads from QA reports for the team.
OPERATIONS & QUALITY MANAGER
TRUEQC LLC
06.2020 - 02.2021
- Delivering daily lead reports to client through portal or emails.
- Campaign allotment to operations and data teams.
- Uploading the delivery reports on the client's portal.
- Training and coaching newly joined employees.
- Conducting campaign briefs for quality dept.
- Making delivery schedule to ensure even pacing for campaign deliveries.
- Final checks on delivery files.
QUALITY MANAGER
DIGITALZONE BUSNIESS CONSULTING
09.2018 - 03.2020
- Creating monthly, quarterly and yearly ops vs revenue report.
- Campaign calibration with operations and quality dept.
- Client escalation analysis to implement necessary counter measures.
- Weekly team briefs pertaining disqualifications.
- Creating campaign analysis for pilot campaigns.
- Conducting call calibrations to maintain standard quality guidelines.
- Team handling and audit management.
- Vendor Management.
- Handling email marketing campaigns.
- Worked on the development of in-house database software, CAMSTAT and email marketing tool.
- Campaign allotment to operations and data teams.
- Uploading the delivery reports on client's portal.
- Training and coaching new joined employees.
- Conducting campaign briefs for quality dept.
SR. QUALITY ANALYST
SELLING SIMPLIFIED
08.2017 - 05.2018
SR. QUALITY ANALYST
XDBS CORP.
10.2016 - 03.2017
- Appointment Generation Call monitoring and audits.
- Maintaining QA reports and quality dashboard.
- Analysing agents performance against standard parameters.
- Delivering coaching feedback to the agents.
- Providing management reports by collecting, analysing and summarising operational data.
- Process training and coaching.
SR. LEAD GENERATION EXECUTIVE
ZIFF DAVIS SALEBUILD
09.2015 - 10.2016
SR. RESEARCH ANALYST
TRIGENSOFT SOLUTIONS PVT LTD
11.2012 - 09.2015
- Lead Generation Calls and data audit.
- Upload file audit.
- Call monitoring and providing feedbacks.
Education
HSC -
JAI HIND JR COLLEGE
01.2011 - 01.2012
SSC - undefined
JAI HIND HIGH SCHOOL
01.2009 - 01.2010
Bachelor's of Commerce -
Haribhai V. Desai Collage
Pune 05.2001 -
Skills
Operations management
Problem-solving
Performance monitoring
Process improvement
Staff management
Organizational management
Team leadership
Performance reporting
Operational efficiency
Timeline
Operations Manager
InsideUp
07.2022 - Current
Quality Team Leader
FACILE INFO SERVICES
05.2021 - Current
OPERATIONS & QUALITY MANAGER
TRUEQC LLC
06.2020 - 02.2021
QUALITY MANAGER
DIGITALZONE BUSNIESS CONSULTING
09.2018 - 03.2020
SR. QUALITY ANALYST
SELLING SIMPLIFIED
08.2017 - 05.2018
SR. QUALITY ANALYST
XDBS CORP.
10.2016 - 03.2017
SR. LEAD GENERATION EXECUTIVE
ZIFF DAVIS SALEBUILD
09.2015 - 10.2016
SR. RESEARCH ANALYST
TRIGENSOFT SOLUTIONS PVT LTD
11.2012 - 09.2015
HSC -
JAI HIND JR COLLEGE
01.2011 - 01.2012
SSC - undefined
JAI HIND HIGH SCHOOL
01.2009 - 01.2010
Bachelor's of Commerce -
Haribhai V. Desai Collage
05.2001 -
Similar Profiles
Arlette MeasuresArlette Measures
VP of Demand Generation at InsideUpVP of Demand Generation at InsideUp
Yad SinhaYad Sinha
Mainframe Sen. Consultant at ADPMainframe Sen. Consultant at ADP
Aditya SurgadeAditya Surgade
Game Tester 2 at Electronic ArtsGame Tester 2 at Electronic Arts
Nikita TahilramaniNikita Tahilramani
Lead Functional Business Analyst at Deutsche BankLead Functional Business Analyst at Deutsche Bank
Pratik KawanePratik Kawane
Senior DevOps Engineer at KPIT Technologies LtdSenior DevOps Engineer at KPIT Technologies Ltd