Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sanket Kumar

Bangalore

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

MSI International INC
Bengaluru
05.2015 - Current
  • Collaborated with internal teams such as Sales, Contracts, and Booking to create Ordering Documents based on customer requirements
  • Ensured tasks were completed with 100% quality
  • Monitored and ensured timely completion of task setups
  • Resolved queries and issues in collaboration with internal teams and sales
  • Manually released orders in (MAS 500) as per confirmation for the Frontend team
  • Managed manual order release, cancellation, fund transfer, and analysis as per Business Unit (BU) requests, including coordination with appropriate teams for additional details
  • Followed up on tasks and maintained customer communication until product delivery
  • Manually canceled orders in (MAS 500) and communicated updates to the Frontend team
  • Created replacements in (MAS 500) for returned, missed, damaged, or incorrect orders
  • Managed CSI consolidation based on requests from sales representatives and internal teams
  • Compiled and sent daily team metrics to managers
  • Planned and supervised shipments from production to end-users
  • Scheduled daily and weekly routes
  • Tracked orders using functional systems (e.g., barcodes and tracking software)
  • Coordinated with Warehouse Workers to ensure proper storage and distribution of products.

Fulfillment Analyst II

MSI International INC
Bengaluru
05.2015 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
  • Validated results and performed quality assurance to assess accuracy of data
  • Queried databases for information needed for report processing
  • Identified and resolved problems through root cause analysis and research
  • Guiding and mentoring team members in processes and problem-solving
  • Analyzed open role requirements, identified resourcing risks, and coordinated with resource pool/fulfillment channels
  • Supported production systems and new development work by facilitating collaboration, knowledge sharing, and effective communication across impacted teams
  • Conducted full month-end closing activities, including journal entries, analysis, verification, and production of accurate and reliable management reports
  • Provided operational reporting and analysis to senior management for the Fulfillment Services business
  • Implemented measurement and tracking systems to assess the impact of initiatives and warehousing activity
  • Possessed knowledge and experience in retail, inventory, merchandising, and supply chain processes, systems, and reporting
  • Provided dedicated customer service via inbound and outbound call channels (phone, email, electronic communications) to customers and intermediaries
  • Assisted in query resolution, acting as a Subject Matter Expert (SME) for the team
  • Provided training for new hires, ensuring they meet business unit expectations
  • Reviewed deliverables and provided suggestions for standardization to enhance team performance
  • Analyzed internal and external errors, providing suggestions to minimize them and improve overall efficiency
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Trainer Leader and Admin Executive

Ace Institute Of Creating Excellence
Bengaluru
04.2013 - 05.2015
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization
  • Coached employees on best practices, providing constructive feedback to support their professional growth
  • Tracked attendance and evaluated progress for assigned trainees
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Education

Bachelor of Arts -

Mumbai Hindi Vidyapeeth University Mumbai

12th -

University college Mumbai Hindi Vidyapeeth Mumbai

Diploma finance and Accounting -

NIIT Bangalore

SSLC -

Seshadripuram High school Bangalore

Skills

  • Proficient in MS Office tools - MS Excel, MS Word, MS PowerPoint & Outlook
  • Working knowledge of ERP Software MAS 500
  • Motivating Teams
  • Process Improvement
  • Visionary Thinking
  • Incidents management
  • Training and mentoring
  • Operations Management
  • Analytical Thinking
  • Logistics Coordination
  • Improvement plan knowledge
  • Business Administration
  • Data Analytics
  • Process Monitoring and Improvement
  • Goal-Oriented
  • Line Management
  • Influencing Others
  • Continuous improvements
  • Process Analysis
  • Audit reporting

Certification

Customer Data Management E-Business Suite: ERP Software MAS 500 Order ManagementTransportation Management System (TMS) - Manhattan Associate Admin Portal

Languages

  • English
  • Hindi
  • Gujarati
  • Kannada

Timeline

Sales Associate

MSI International INC
05.2015 - Current

Fulfillment Analyst II

MSI International INC
05.2015 - Current

Trainer Leader and Admin Executive

Ace Institute Of Creating Excellence
04.2013 - 05.2015

Bachelor of Arts -

Mumbai Hindi Vidyapeeth University Mumbai

12th -

University college Mumbai Hindi Vidyapeeth Mumbai

Diploma finance and Accounting -

NIIT Bangalore

SSLC -

Seshadripuram High school Bangalore

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