Summary
Overview
Work History
Education
Skills
Personality Traits
Certification
Timeline
Generic

Sanket Madikar

Cloud Support Engineer | Windows Networking SME | Enterprise Cloud & Data Platform Specialist
Pune

Summary

Cloud Engineer with 3+ years of experience in cloud architecture, application support, and performance optimization. Proven expertise in diagnosing and resolving large-scale cloud service issues, optimizing cost and security, and collaborating with cross-functional teams. Experienced in customer-facing roles, cloud-native design support, and mentoring peers.

Overview

7
7
years of professional experience
2030
2030
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Cloud Support Engineer

Snowflake
09.2022 - Current
  • Resolved 90% of customer issues within SLA timelines, improving customer satisfaction significantly.
  • Diagnosed and addressed over 250 cloud performance and connectivity issues to ensure uninterrupted service.
  • Authored and updated 15+ knowledge base articles, facilitating a noticeable increase in customer self-resolution rates.
  • Collaborated with Engineering teams to identify and report 40+ bugs and feature requests, driving software reliability improvements.
  • Trained 12+ colleagues on cloud computing concepts, enhancing team proficiency and reducing troubleshooting times.
  • Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
  • Collaborated with Snowflake’s Application Security, SQL, and Engineering teams to troubleshoot complex issues and deliver reliable solutions for enterprise clients.
  • Worked closely with Product Notification and Escalation teams to manage critical customer incidents, reducing average time to resolution by 20%.
  • Tested and validated Snowflake ODBC and Python connectors by reproducing bugs and documenting multiple workaround methods to accelerate engineering code fixes.
  • Reported 10+ JIRAs for non-functioning features and performance anomalies, contributing to faster product stabilization and roadmap alignment.
  • Built internal dashboards using Streamlit to visualize support insights and automation opportunities, reducing manual triaging.

Subject Matter Expert

Concentrix
12.2019 - 08.2022
  • Diagnosed and resolved 200+ complex technical escalations, ensuring a high resolution rate for advanced cases.
  • Analyzed over 200 network traces with tools like Wireshark to optimize troubleshooting and reduce downtime.
  • Developed and revised 50+ knowledge base resources, streamlining issue resolution for common customer challenges.
  • Mentored 25+ team members, accelerating their technical skill development and decreasing case handling times.

Customer Advisor (Tech Support)

Tech Mahindra
08.2018 - 09.2019
  • Assisted 40+ customers daily in resolving connectivity, call, and Wi-Fi hub issues, boosting satisfaction rates.
  • Addressed billing inquiries and device repair concerns with a proactive approach, achieving swift resolutions.
  • Collaborated with IT administrators on 10+ infrastructure upgrade projects, improving system reliability and performance.

Education

Bachelors in Engineering - Electronics and Communication

Sinhgad School of Engineering

HSC - Science

KHS Jr. College
Pune
04.2001 - 10.2010

SSC - Science

Dr Kalmadi Shamrao High School

Skills

Windows environment support

Proficient in TCP/IP protocols

Network setup

Understanding of network protocols

Cloud architecture design

Amazon EC2 management

Cloud database solutions

AWS security management

Personality Traits

  • Good analytical and verbal skills
  • Positive attitude
  • Friendly nature
  • Can work in diverse environment

Certification

AWS Certified Cloud Practitioner : https://cp.certmetrics.com/amazon/en/public/verify/credential/19636a8e542944c39ad2c2b1fac0c1a0

Timeline

AWS Certified Solutions Architect - Associate: https://cp.certmetrics.com/amazon/en/public/verify/credential/19636a8e542944c39ad2c2b1fac0c1a0

01-2025

AWS Certified Cloud Practitioner : https://cp.certmetrics.com/amazon/en/public/verify/credential/19636a8e542944c39ad2c2b1fac0c1a0

12-2024

Cloud Support Engineer

Snowflake
09.2022 - Current

Subject Matter Expert

Concentrix
12.2019 - 08.2022

Customer Advisor (Tech Support)

Tech Mahindra
08.2018 - 09.2019

HSC - Science

KHS Jr. College
04.2001 - 10.2010

SSC - Science

Dr Kalmadi Shamrao High School

Bachelors in Engineering - Electronics and Communication

Sinhgad School of Engineering

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Sanket MadikarCloud Support Engineer | Windows Networking SME | Enterprise Cloud & Data Platform Specialist