Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
CustomerServiceRepresentative
Sanket Mohite

Sanket Mohite

Manager - Business Technology Group (BTG)
Pune

Summary

Results-oriented IT professional with over 9+ years of experience in Technical Operations, Cloud Infrastructure, DevOps, and IT Leadership. Currently the Manager - BTG at Inteliment Technologies, leading strategic initiatives for enterprise IT infrastructure, DevOps automation, product deployment, and customer success operations. Expertise in designing, implementing, and optimizing cloud solutions (AWS, Azure, GCP) for cost-effective cloud migrations, infrastructure modernization, and automation using Docker, Kubernetes, Jenkins, and CI/CD pipelines. Skilled in managing cross-functional teams, deploying open-source platforms (Redmine, Moodle, SuiteCRM, WordPress, Keycloak), and ensuring robust IT governance. Proven track record in customer engagement, SLA adherence, and collaborating with leadership to align technology with business objectives. Passionate about leveraging technology to streamline processes, foster innovation, and deliver tangible business value.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Manager- Team BTG

Inteliment Technologies
10.2021 - Current
  • Lead and manage two critical teams: Business Technology Group (BTG) and Customer Support, driving seamless operations, strategic growth, and continuous process improvements.
  • Oversee customer success operations, ensuring timely resolution of tickets via Zoho Desk and CRM platforms within defined SLA timelines.
  • Define and drive technology strategies for internal IT systems, infrastructure modernization, and automation to support organizational growth.
  • Spearhead internal projects and open-source platform deployments (SuiteCRM, Moodle, WordPress, Keycloak, Redmine) to enhance operational efficiency.
  • Drive cloud infrastructure strategy and optimization, with hands-on experience in Azure, AWS (post-migration leadership), and GCP.
  • Lead DevOps initiatives, including CI/CD automation (Jenkins), containerization (Docker), and orchestration (Kubernetes) for scalable deployments.
  • Manage complete lifecycle of application deployment, monitoring, maintenance, and optimization on Linux environments with NGINX, PostgreSQL, and MySQL.
  • Serve as the primary escalation point for technical issues, customer concerns, and team roadblocks-ensuring proactive resolutions.
  • Mentor, train, and empower teams, conducting regular reviews to ensure alignment with business goals and adherence to best practices.
  • Collaborate with leadership to define IT policies, enforce security guidelines, and ensure compliance for cloud and on-premise infrastructure.
  • Lead cost optimization initiatives for cloud environments, balancing performance and budget.
  • Foster strong cross-functional collaboration between TechOps, Development, and Customer Success teams to ensure a unified delivery approach.
  • Continuously explore, adopt, and implement innovative technologies that drive business efficiency and productivity.

Associate Technical Support Engineer

IDeaS A SAS Company
09.2019 - 09.2021
  • Collaborated with the development team to deploy and configure key internal tools (SWB, CMT, G2, G3) for improved development workflows.
  • Led departmental projects like NHSSP and LDB, ensuring timely delivery and smooth cross-functional collaboration.
  • Provided technical support to global clients for installation, configuration, and optimization of SAS analytics products.
  • Resolved high-priority technical issues within strict SLA timelines, ensuring minimal disruption to client operations.
  • Acted as a technical liaison between clients and product teams, translating complex issues into actionable development insights.
  • Contributed to knowledge sharing by documenting recurring issues and mentoring junior team members for efficient issue resolution.

System Administrator

Web Werks India Pvt Ltd
06.2017 - 09.2021
  • Configured and managed hardware/software RAID installations, Linux (CentOS, Ubuntu) environments, and dedicated server setups as per client requirements.
  • Managed VPS provisioning and administration on Citrix XenServer and Hyper-V, delivering customized virtual server solutions to enterprise clients.
  • Performed infrastructure monitoring using PRTG, Nagios, and other tools to proactively identify and resolve issues in servers, storage, and network environments.
  • Provided backup solutions using Acronis Cloud Backup, performing regular audits and ensuring data integrity across environments.
  • Administered CPanel & WHM for web hosting environments, supporting clients with configuration, maintenance, and troubleshooting.
  • Maintained data center operational efficiency by managing rack tables, APC switches, and environmental controls (Unifier PACs) for optimal server uptime.

Technical Help-Desk Engineer (L2)

Wipro Infotech
10.2015 - 03.2017
  • Provided Level 2 technical support for over 100+ systems, including desktops, laptops, printers, and network peripherals across multiple departments.
  • Configured and maintained Outlook email systems, ensuring smooth backup processes, account setups, and troubleshooting mail flow issues.
  • Supported SAP R/3 users, resolving functional and technical queries related to daily operations, enhancing end-user productivity.
  • Diagnosed and resolved issues related to LAN network connectivity, hardware, and software failures, ensuring minimal downtime for end-users.
  • Collaborated with the IT team to recommend hardware/software standardization, improving system compatibility and support efficiency.

Desktop Support Engineer

SRD Software Solutions Pvt. Ltd.
10.2014 - 09.2015
  • Provided end-to-end support for desktops, laptops, printers, and mobile devices, ensuring smooth daily operations across hardware and communication equipment.
  • Installed, configured, and maintained Microsoft Office suites, set up user email accounts, and managed shared resource access.
  • Performed hardware and software troubleshooting, diagnosing and resolving technical issues to maintain optimal system performance.
  • Maintained inventory of installed software and managed licensing compliance, ensuring adherence to organizational policies.
  • Assisted in developing policies and procedures for software upgrades and IT asset management, contributing to smoother IT operations.
  • Supported users with basic network configurations and system setups, enabling efficient onboarding and minimizing technical disruptions.

Education

B.E. - Information Technology

Dr.D.Y.Patil Institute of Engineering and Technology
08.2011 - 05.2014

Diploma - Information Technology

Dr.D.Y.Patil Polytechnic
08.2008 - 05.2011

S.S.C - undefined

Yeshwant High School
07.2007 - 07.2008

Skills

Amazon Web Services expertise

Disclaimer

I hereby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.

Timeline

Manager- Team BTG

Inteliment Technologies
10.2021 - Current

Associate Technical Support Engineer

IDeaS A SAS Company
09.2019 - 09.2021

System Administrator

Web Werks India Pvt Ltd
06.2017 - 09.2021

Technical Help-Desk Engineer (L2)

Wipro Infotech
10.2015 - 03.2017

Desktop Support Engineer

SRD Software Solutions Pvt. Ltd.
10.2014 - 09.2015

B.E. - Information Technology

Dr.D.Y.Patil Institute of Engineering and Technology
08.2011 - 05.2014

Diploma - Information Technology

Dr.D.Y.Patil Polytechnic
08.2008 - 05.2011

S.S.C - undefined

Yeshwant High School
07.2007 - 07.2008

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Sanket MohiteManager - Business Technology Group (BTG)