Sanket Navare
Asst Operation Manager
Pune
Summary
Proven leader in operational excellence and team development, notably at Nexus Pavillion Mall, where I spearheaded initiatives that significantly enhanced operational quality and staff performance. Expert in profitability enhancement, business development, and employee mentoring, I excel in driving teams to surpass goals through strategic planning and effective cost management.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Asst Operations Manager
The Pavillion Mall
11.2023 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Led team to exceed quarterly goals through strategic planning and execution.
Asst Operations Manager
Grand Highstreet Mall
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Duty Manager
PVR
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Cafe Manager
Cafe Coffee Day
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Shift Supervisor
Starbucks
Mumbai, Maharashtra
10.2013 - 06.2015
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Helped store management meet standards of service and quality in daily operations.
Front Office Executive
Renaissance Hotel
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Education
Bsc.Hmco - Hotel Management
08.2013
Skills
Profitability and revenue generation
Business Development
Training and mentoring
Purchasing and planning
Team Building
Budgeting
Cost analysis and savings
Staff training/development
Employee scheduling
Timeline
Asst Operations Manager - The Pavillion Mall
11.2023 - Current
Shift Supervisor - Starbucks
10.2013 - 06.2015
Kohinoor College of Hotel Management - Bsc.Hmco, Hotel Management
Asst Operations Manager - Grand Highstreet Mall
Duty Manager - PVR
Cafe Manager - Cafe Coffee Day
Front Office Executive - Renaissance Hotel