Sanket Pathak
Assistant Store Manager
Mumbai
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Foodhall
MUMBAI
10.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Department Manager
Foodhall
MUMBAI
04.2021 - 09.2022
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Department Manager
Foodhall
MUMBAI
05.2020 - 09.2021
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Maximized productivity and profitability by balancing sales and expenses.
- Evaluated suppliers to maintain cost controls and improve operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
Specialist
Foodhall
MUMBAI
06.2014 - 04.2020
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Developed and implemented systems to track customer feedback and satisfaction.
- Collaborated with internal departments to align marketing campaigns.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Science - Hospitality & Tourism
Rizvi College of Hospitality & Tourism
Mumbai 05.2011 - 03.2014
Skills
Relationship building and management
Order management
Goals and performance
Vendor management
Customer Relations
Staff supervision
Staff Management
Store Execution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Assistant Store Manager
Foodhall
10.2022 - Current
Department Manager
Foodhall
04.2021 - 09.2022
Assistant Department Manager
Foodhall
05.2020 - 09.2021
Specialist
Foodhall
06.2014 - 04.2020
Bachelor of Science - Hospitality & Tourism
Rizvi College of Hospitality & Tourism
05.2011 - 03.2014