Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanket Saagar Karan

Hazaribagh

Summary

Technologically savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs, and ready to break down technical problems to develop effective solutions. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Node Support Engineer 2

Polygon Labs
03.2025 - Current
  • Perform an upgrade of the internal blockchain node, including RPC, archive, full node, etc.
  • Play around with Ansible and GitHub tooling for day-to-day activity.
  • Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.

Node Support Engineer 1

Polygon Labs
02.2024 - 03.2025
  • I have been trying to be a top performer in the last few months, excelling in my roles by contributing more on the technical side (Dev support role and Node Support)
  • I have hands-on experience in POS Node Support and Monitoring, which I picked up only in the starting of 2024
  • I have also been part of migrating my knowledge of Polygon ID to new team members and have successfully upskilled a Privado Support team member with documentation and a knowledge base

Product Support Specialist

Polygon Labs
04.2022 - 01.2024
  • I have established myself as a Support Engineer on Discord and have become the go-to person for anyone as a Discord Moderator
  • Apart from handling Wallet queries, I quickly adapted to and responded to Zkevm and PolygonID queries
  • I redesigned Discord to make it easier for the community to post their queries and receive answers in the right channels
  • My communication during outages has been outstanding, consistently keeping the community updated on each development
  • My quick response time, attention to detail, and diligent work ethic are key skills I possess
  • I also take pride in my collaborative skills in helping the BD Team
  • One of my major achievements is that BD projects have rejected white glove support and prefer to work with me on Polygon ID queries because my responses are clear and fast

Community Manager

Zeroswaap Protocol
11.2020 - 03.2022
  • Developed a Community Strategy that increased engagement within the first year through targeted initiatives and events
  • Worked with BD team to execute the business requirement from the community by organizing events
  • Fostered growth in the company's network, resulting in increased portfolio investment opportunities and strategic partnerships
  • Identified and built relationships with key industry leaders, facilitating over 50 valuable introductions for portfolio companies
  • Implemented a multi-channel brand advocacy campaign that boosted online presence and attracted top-tier startup applications
  • Collaborated cross-functionally with marketing, sales, and product teams to integrate community efforts, resulting in a uptick in user adoption

Education

Bachelor of Science - Engineering

Chandigarh University
Chandigarh
06.2022

Skills

  • Node management
  • Documentation
  • GitOps
  • System monitoring
  • Ansible automation
  • Debugging
  • Security Protocols
  • Technical Support
  • JavaScript Object Notation
  • Python
  • Network
  • Blockchain

Certification

  • Professional Certificate Program In Blockchain
  • AWS Academy Graduate - AWS Academy Cloud Foundations
  • Cloud Application Developer 2019 - Explorer Award - IBM
  • Certified Blockchain Expert - Blockchain Council
  • Google IT Support Professional Certificate - Coursera
  • Data Science Foundations Specialization - Coursera
  • Ethical Hacking
  • Fundamentals of Network Communication

Timeline

Node Support Engineer 2

Polygon Labs
03.2025 - Current

Node Support Engineer 1

Polygon Labs
02.2024 - 03.2025

Product Support Specialist

Polygon Labs
04.2022 - 01.2024

Community Manager

Zeroswaap Protocol
11.2020 - 03.2022

Bachelor of Science - Engineering

Chandigarh University

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Sanket Saagar Karan