Sanket Sanjay Karnik
Sales & Marketing
Vasai
Summary
To work in an organization with a dynamic environment where I can perform to my best, expanding my knowledge horizon to translate the mission & philosophy of the organization in to excellent realities.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Deputy Manager - Sales & Marketing
ALX Shipping Agencies India Private Limited
11.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Assistant Manager- Sales & Marketing
Poseidon Shipping Agency Private Limited
01.2020 - 11.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Developed strong relationships with Customers and negotiated contracts, achieving targeted sales & revenue
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient business environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.Streamlined internal processes by automating repetitive tasks using CRM software tools, boosting efficiency and productivity levels.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Tracked weekly & monthly performance metrics using analytics tools to evaluate success rates and make informed decisions for future optimizations.
- Managed customer expectations and helped navigate sales processes.
Senior Executive - Sales & Marketing
PIL (PACIFIC INTERNATIONAL LINE)
01.2017 - 01.2020
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge in sectors like USWC, Africa, South America, Australia & New Zealand, Far East, Red Sea & Gulf.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall sales performance, sharing best practices, and offering support as needed.
Senior Executive Sales & Marketing
ANL INDIA (Australian’s National Line a CMA CGM Group)
10.2015 - 01.2017
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Service Sectors Handled :- Europe, Med, Australia, New Zealand, Papua New Guinea and East Timor
- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
Senior Executive Sales & Marketing
Seahorse Ship Agencies Pvt Ltd (As agent for China United Lines Limited)
06.2015 - 10.2015
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong relationships with clients through excellent customer service and regular followups.
Executive Sales & Marketing
Perma Shipping Line India Pte Ltd
02.2013 - 06.2015
- Exceeded monthly sales targets consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Assistant Manager - Customer Service and Sales
Kankai Total Logistics LLP (A Division of the Kanakia Group)
04.2011 - 01.2013
- Good relation with shipping lines, customers maintained
- Strengthened client relationships through exceptional customer service and prompt followups.
- Delivered exemplary customer service and warmly greeted customers.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Streamlined booking & BL processing for faster customer service and increased satisfaction.
- Grew repeat client base through effective marketing and customer service.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Streamlined customer service operations by implementing efficient processes and procedures.
Education
Graduation - Commerce
Mumbai University
Skills
Marketing tactics
Sales strategies
Expertise in sales
Process improvement strategies
Timeline
Deputy Manager - Sales & Marketing
ALX Shipping Agencies India Private Limited
11.2023 - Current
Assistant Manager- Sales & Marketing
Poseidon Shipping Agency Private Limited
01.2020 - 11.2023
Senior Executive - Sales & Marketing
PIL (PACIFIC INTERNATIONAL LINE)
01.2017 - 01.2020
Senior Executive Sales & Marketing
ANL INDIA (Australian’s National Line a CMA CGM Group)
10.2015 - 01.2017
Senior Executive Sales & Marketing
Seahorse Ship Agencies Pvt Ltd (As agent for China United Lines Limited)
06.2015 - 10.2015
Executive Sales & Marketing
Perma Shipping Line India Pte Ltd
02.2013 - 06.2015
Assistant Manager - Customer Service and Sales
Kankai Total Logistics LLP (A Division of the Kanakia Group)
04.2011 - 01.2013
Graduation - Commerce
Mumbai University
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