Sanket Sawant

• Stellantis Warranty Analyst: US largest Automobile (OEM) manufacturing company
• Delivered high-quality advisory reports, resulting in increased client retention and loyalty.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Pre-Authorization for Engine and Transmission repair.
• Auditor Role with responsibilities of Auditing parts, claims as well as Mentoring colleagues.
• New joiner trainings, Accounts set up and all new joiner formalities.
• New joiner technical training.
• Preparation of GPH, Hourly claim Processing reports.
• Mentored junior analysts, fostering professional growth and enhancing team productivity levels.

• Managed a high volume of daily claims while maintaining attention to detail and adherence to company policies.

• Processes all warranty paperwork to ensure proper documentation.

• Resubmits all rejected claims promptly or receives authorization to write them off.

• Collaborated with repair shops to ensure accurate estimates and timely repairs, minimizing downtime for clients.
• Mentored junior adjusters by sharing best practices and offering guidance on complex cases, contributing to their professional growth.

• Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
• Delivered high level of service to customers in effort to build upon future relationships. Met individually with employees to offer feedback and insight on job tasks based on careful review.
• Implemented training and development Collaborated with team members to achieve target results for new employees to successfully exceed retention targets.
• Negotiated with contractors and vendors to provide cost friendly contracts.
• Developed business strategies to establish short and long-term goals for company.Handled customer concerns and escalated major issues to supervisor.Spoke to customers in multiple languages to resolve problems and answer questions.
• Picked up additional tasks to aid team success. Maintained clean, safe working environments to eliminate accident risks.

• Maintained accurate inventory records for spare parts, facilitating faster repairs when necessary.
• Ensured optimal performance of machines with timely calibration and adjustments as needed.
• Assisted senior technicians in complex repairs, resulting in faster resolution of customer issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.