Sanket Sharma
Bangalore
Summary
A dedicated professional with nearly 14 years of overall work experience in Retail Sales & Operations, Customer Service, Training & Development. Currently associated with Aditya Birla fashion & Retails Limited as ABM for more than 4.5 years now. Turnover of 110 cr (Contributing 45% in South and East of total revenue) in Fy 22-23. Targeting 120cr in FY25 from south 1 & East. Building Stores for Future - Large format store expansion, opened more than 40 stores over last two years in South and East, without any support from the RBD team. From market/property selection to property rent negotiation with landlord, I managed everything on my own. Hands-on experience in introducing new organizational change, expanding markets and leveraging existing technology and knowledge base with internal resources to facilitate business excellence. Proficient in driving large scale revenue and profit gains as well as improving the organizational productivity and performance.
Overview
14
14
years of professional experience
Work History
ABM
Aditya Birla fashion & Retails Limited
Bangalore
09.2019 - Current
- Look after the Sales & Expansion of Value Channel for South and East
- Identify new markets in South and East for Expansion
- Coordinating with Project and VM team for On time store opening, Ensure contractual agreements are in place of every new store before store open and responsible for managing store opening checklist
- New Store set up for store opening by aligning all the parameters of visual merchandising, SOP's System requirements, Staff onboarding, hand holding for store daily operations, training and development of manpower etc
- Monitor, evaluate and improve store KPI's (CONV, ABS, ABV & ASP)
- Maintain adequate levels of inventory to facilitate capture of potential
- Ensure adherence to VM guidelines
- Quarterly and half yearly business review to keep a tab on market and business for budget and operating plan for business achievement
- Handling customer complaints and guide the store to address the same as per the process laid down by organization
- Consistently maintain the highest standards of customer service at all outlets, ensure all outstanding to be within agreed credit limits
- Currently managing 200+ people consisting of Store Managers & Sales Staffs
- Discuss the break even analysis with the business partner so that the areas of concern can be identified easily and addressed immediately with rectification measures
- Engage in sales planning and achievements, quality and accurate forecasting for the stores according to seasonality, brand Mix and Price Mix
Backend Operation
Vanheusen
06.2016 - 08.2019
- Customer Service and Logistics
- Ensure agreements are in place of every new store before store open and responsible for managing store opening checklist.
- Monitor store opening timelines.
- Key relationship manager with the franchisee on operational aspects and ensuring compliance on SOPs etc.
- Monitor operations and ensure compliance adherence management ,housekeeping, petty cash, cam etc.
- Conducting training for store staffs, conduct store audit and stock reconciliation closer etc.
- Ensure store maintained Cash & Card Transaction/Record as per company standards and policy.
- Ensure to close all day to day system and billing related issues.
- Interacting with stores and franchises for effective resolution of customer grievances and obtain feedback.
- Monitor the stock requirement at stores and SIT clearance, Timely delivery of stock to stores.
Store Manager
Vanheusen
03.2013 - 05.2016
- Garments (Gents, ladies) & accessories selling, Customer Service, complaint handling & resolution within turn-around time
- Executed local level market initiatives to increase and retain customer base; forecasted sales and stock requirements to achieve better stock management
- Administered store profitability by mapping revenue against the expense heads namely Administrative Costs, Operating Expenses & Miscellaneous Expenses on a monthly, quarterly & yearly basis
- Successfully planned and executed substantial merchandise initiatives and relays, including new department roll-outs and digital initiatives
- Imparted product info, selling skills & operational knowledge through induction & on the job training to Store Staff
- Ensure zero percentage shrinkage in the store & maintain store cleanliness and basic hygiene as per the Retail SOP & Visual Merchandising guidelines
- Solving pending issues in the stores regarding System, Accounts, admin, hr
- Regarding various urgent documentations to the company from time to time which can affect the Quarterly audit scores
- Reviewing Quarterly audit score for further improvements in future in terms of business & Quality maintenance
Team Leader
Vanheusen
07.2010 - 02.2013
- Focus stock liquidation either by giving incentive to sales staffs or conducting clearance sale, discounts on slow movers or old season stocks by factory outlet, Key accounts (Brand Factory, MegaMart, Pantaloon stores and More)
- Managing entire manpower of state to drive the sales
- 100% stock compliance in the store, stock checking in daily basis
- Ensure zero percentage shrinkage in the store & maintain store cleanliness and basic hygiene
- Solving pending issues in the stores regarding System, Accounts, admin, hr
- Regarding various urgent documentations to the company from time to time which can affect the Quarterly audit scores
- Conducting & reviewing Quarterly audit score for further improvements in future in terms of business & Quality maintenance
Education
Post Graduate Diploma - Finance and Operation's
IFIM Bangalore
Bangalore09.2019
BBA - Business Administration
Manav Bharti University
06.2013
10+2 - Science
Maharashtra State Board of Secondary & Higher Education
06.2007
10th - School Final
Jharkhand Board for Secondary Education
04.2005
Skills
- Interpersonal Skills
- Communication Skills
- Leadership and Teamwork
- Time Management
- Adaptability
- Fast Learner
- Decision Making
- Ability to Work in a Team
Accomplishments
- Functional Excellence Awards (Year-2022)
- Fast Starter (Year-2017)
- Value Torch Bearer (Year-2016)
- Best Performance (Year-2014)
- Valuable Employee (Year-2013)
Birthplace
Dhanbad
Personal Information
- Date of Birth: 09/29/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Kannada
- Marathi
- Bhojpuri
Hobbies and Interests
- Travelling
- Watching New Movies
- Playing Cricket
- Cooking
Timeline
ABM
Aditya Birla fashion & Retails Limited
09.2019 - Current
Backend Operation
Vanheusen
06.2016 - 08.2019
Store Manager
Vanheusen
03.2013 - 05.2016
Team Leader
Vanheusen
07.2010 - 02.2013
Post Graduate Diploma - Finance and Operation's
IFIM Bangalore
BBA - Business Administration
Manav Bharti University
10+2 - Science
Maharashtra State Board of Secondary & Higher Education
10th - School Final
Jharkhand Board for Secondary Education
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