Sanket Shivaji Chavan
Pune
Summary
Certified IT Specialist with 9+ years of experience in IT support and infrastructure management. Expertise in Microsoft Azure, Autopilot, Intune, and PLM systems. Skilled in managing IT assets and resolving technical issues, leading to significant service improvements. Consistently achieves high customer satisfaction and successful project outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Atlas Copco (India) Limited
03.2022 - Current
- Delivered full-spectrum IT support (onsite, desk-side, remote) across India and Bangladesh, maintaining 100% SLA compliance.
- Managed IT operations for Chennai, Hyderabad, and Coimbatore sites.
- Participated in global IT rollouts and infrastructure projects, collaborating with EUC and Ops teams.
- Led Autopilot 2.0 rollout: data gathering, testing, and deployment within timelines.
- Maintained IT asset accuracy using ServiceNow, AD, SCCM, and Autopilot.
- Acted as SPOC for new business IT demands, ensuring timely stakeholder coordination.
- Provided hands-on support for servers, storage, backup, network, and telephony.
- Supported PLM tools: Enovia, AutoCAD, Inventor, Vault, Windchill.
- Conducted IT awareness sessions and proposed service improvement initiatives.
- Supported M&A projects by onboarding newly acquired companies, aligning their IT infrastructure with Atlas Copco standards, and guiding them through internal processes and IT policies.
- Maintained continuous improvement in onsite support delivery, focusing on customer satisfaction, compliance, and ITIL standards.
- Collaborated with peers across locations for cross-functional support and knowledge sharing.
- Boosted Autopilot 1.0 usage in APAC from 58% to 70% in 2023.
- Maintained 100% CSAT score through proactive user engagement.
- Supported infrastructure setups for new offices and conducted monthly stakeholder meetings.
System Engineer
INTAP Technologies Pvt Ltd
Mumbai
05.2018 - 02.2022
- Managed AD, Group Policies, routing, and remote access.
- Diagnosed network issues and coordinated server maintenance.
- Supported cloud tools (Dropbox, OneDrive), NAS, and DNS setups.
- Liaised with vendors for hardware and software support.
IT Executive
Pragati Software Pvt Ltd
Mumbai
11.2017 - 05.2018
- Implement and deploy hardware; arrange lab setups based on client requirements.
- Install, configure, and manage AD, DHCP, and DNS services.
- Configure Outlook and troubleshoot LAN setups.
- Support daily operational tasks, including backups and server hardware maintenance, in collaboration with local/global teams.
- Work after office hours and weekends to complete change management activities.
IT Executive
VRS Foods Ltd
Ahmednagar
07.2016 - 11.2017
- Manage organizational networking and ensure seamless LAN communication between departments.
- Upgrade, repair, and troubleshoot computer systems, networks, peripherals, and user-related issues.
- Investigate, diagnose, and resolve network problems.
- Install and troubleshoot CCTV/IP cameras (e.g., Hikvision, CP-Plus, IBall) and Panasonic EPABX systems.
- Coordinate with vendors for hardware procurement and issue resolution.
Desktop Support Engineer
Omkareshwar Computers
Pune
04.2015 - 07.2016
- Install, upgrade, and troubleshoot Windows OS (XP, 7, 8, 10), Microsoft Office, printers, and authorized peripherals.
- Perform preventive maintenance on computers, laptops, printers, and related equipment.
- Configure, test, and maintain LAN/WAN equipment and services.
- Maintain a thorough understanding of local area networking.
Education
B.E. - Computer Engineering
ISB&M School of Technology
PuneDiploma - Computer Technology
Pad. Dr. D.Y. Patil Polytechnic
PuneS.S.C. -
B.J.S. High School
PuneSkills
- Microsoft Azure
- Autopilot
- Microsoft Intune
- SCCM
- ServiceNow
- VPN, Zscaler
- LAN/WAN
- Remote support
- Google Workspace
- Office 365
- Autodesk PLM
- WordPress
- Server setup
- Backup automation
- NAS
- Telephony
- IT rollouts
- Email migrations
- Infrastructure assessments
- IT asset management
- Proactive user engagement
- Customer relationship management
- IT operations management
- Cross-functional collaboration
- Project coordination
- Service improvement initiatives
- Technical documentation
- Disaster recovery
- Change management
Certification
Microsoft Azure AZ-900
Projects
Email Migration: CPanel to Google Workspace VPN & WFH Setup: Enabled remote access for staff in 3 days Server Deployment: HPE ProLiant DL160 with AD & GPOs Backup Automation: Synology NAS to Dropbox every 30 mins Google Workspace Migration: Tenant and user data transfer
Languages
- English
- Hindi
- Marathi
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
IT Specialist
Atlas Copco (India) Limited
03.2022 - Current
System Engineer
INTAP Technologies Pvt Ltd
05.2018 - 02.2022
IT Executive
Pragati Software Pvt Ltd
11.2017 - 05.2018
IT Executive
VRS Foods Ltd
07.2016 - 11.2017
Desktop Support Engineer
Omkareshwar Computers
04.2015 - 07.2016
B.E. - Computer Engineering
ISB&M School of Technology
Diploma - Computer Technology
Pad. Dr. D.Y. Patil Polytechnic
S.S.C. -
B.J.S. High School
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