Sanket S Kute
Pune
Summary
A Hotel Operations & Facility Management professional having 11
years of experience and focused on promoting customer satisfaction
through exceptional service. Courteous and professional with good
people skills. Proficient and talented in improving team performance
through innovative management techniques. Vendor Management | Cafeteria Management |
Client management | Customer Service Excellence | Housekeeping Management | Team
Building/Staff Retention | Inventory Management |Social Hub Management
Overview
13
13
years of professional experience
Work History
Facility Executive
Pcs Facility at Clover Hill Plaza
Pune
10.2024 - Current
F&B Executive
Eaton India Innovation
03.2024 - 09.2024
- Day to day operations of Cafeteria
- Daily round for Cleaning of kitchen
- Event Management.
- Weekly Meeting with Cafeteria Supervisor for Day-to-Day Operation Challenges.
- Weekly Maintenance Check for Kitchen Equipment.
- Inventory Management
- Check of weekly deep cleaning of kitchen.
- Monthly Satellite Kitchen visit
- Monthly Cafeteria Vendor meet with SCM & FM
Pantry Supervisor
Cummins India Technical Center
03.2022 - 01.2024
- Company Overview: Contract with BVG (Bharat Vikas Group)
- Daily operations of all social hub
- Checking all Daily cleaning checklist
- Scheduling all Monthly equipment service
- Weekly dry storage Check
- Weekly deep cleaning schedules
- Assisted in training new pantry employees on proper safety protocols.
- Maintained records of all incoming and outgoing merchandise in the pantry.
- Ensured compliance with local health codes and regulations.
- Conducted regular inspections of the pantry's equipment and tools to identify any potential issues or hazards.
- Performed weekly audits of inventories to ensure accurate stock levels are maintained.
- Managed budgeting activities related to purchasing food items for the pantry.
- Scheduled shifts for pantry workers according to operational needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Restaurant Captain
one 8 commune
10.2021 - 03.2022
- Supervised and trained new staff on food safety regulations, customer service standards and F&B operations.
- Greeted and welcomed guests to the restaurant.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Monitored customer service standards and provided feedback to staff when necessary.
- Ensured all health and safety regulations were adhered to at all times.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Maintained an efficient system for taking orders, preparing food, delivering beverages, processing payments.
- Organized the restaurant's seating plan, ensuring that guests were seated in a timely manner.
- Provided excellent customer service by taking orders, answering questions and responding to complaints in a professional manner.
- Conducted regular inventory checks of equipment, utensils and other kitchen supplies.
- Maintained cleanliness of work area throughout shift including washing dishes and cleaning tables.
- Responsible for setting up buffet stations prior to meal times using attractive presentation techniques.
- Coordinated with chefs regarding food preparation times to ensure meals are served on time.
- Resolved conflicts between staff members in a diplomatic manner while adhering to company policies.
- Worked closely with waitstaff to ensure smooth flow of operations in the restaurant.
- Assisted in training new staff on proper use of equipment such as ovens and fryers.
- Inspected dining areas before opening hours for any maintenance or cleaning needs.
- Provided feedback regarding staff performance to management team when needed.
- Implemented strategies for improving customer satisfaction levels within the restaurant.
- Performed administrative tasks such as scheduling employees' shifts and managing payroll records.
- Replenished stocking stations with utensils, condiments and napkins.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Coordinated with the management team to organize and execute special events and bookings.
- Managed table settings, including the arrangement of cutlery and glassware.
- Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
- Developed strategies for increasing customer satisfaction ratings through improved service delivery methods.
- Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
- Communicated daily with management about staffing needs, customer feedback, sales goals.
Pantry Supervisor
Cummins India Technical Center
08.2018 - 03.2020
- Company Overview: Contract with BVG (Bharat Vikas Group)
- Daily operations of all social hub
- Checking all Daily cleaning checklist
- Checking all hourly cleaning checklist
- Checking duty roaster weekly
- Monthly all CCD machine servicing
- Weekly dry storage issue
- Weekly deep cleaning schedule
- Contract with BVG (Bharat Vikas Group)
F&B Captain
Campollian Club Khopoli
12.2017 - 08.2018
- Supervised and trained new staff on food safety regulations, customer service standards and F&B operations.
- Organized the restaurant's seating plan, ensuring that guests were seated in a timely manner.
- Provided excellent customer service by taking orders, answering questions and responding to complaints in a professional manner.
- Monitored stock levels of food items and beverages, ordering supplies as needed.
- Conducted regular inventory checks of equipment, utensils and other kitchen supplies.
- Assisted with menu planning, including creating daily specials for customers.
- Maintained cleanliness of work area throughout shift including washing dishes and cleaning tables.
- Responsible for setting up buffet stations prior to meal times using attractive presentation techniques.
- Resolved conflicts between staff members in a diplomatic manner while adhering to company policies.
- Worked closely with waitstaff to ensure smooth flow of operations in the restaurant.
- Assisted in training new staff on proper use of equipment such as ovens and fryers.
Restaurant Captain
Piccadle Resort by Meritas
09.2016 - 12.2017
- Greeted and welcomed guests to the restaurant.
- Ensured all health and safety regulations were adhered to at all times.
- Maintained an efficient system for taking orders, preparing food, delivering beverages, processing payments.
- Supervised the preparation of meals according to recipes and presentation specifications.
- Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
- Developed strategies for increasing customer satisfaction ratings through improved service delivery methods.
- Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
- Communicated daily with management about staffing needs, customer feedback, sales goals.
- Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
- Performed daily opening, closing duties such as setting up the dining room
- Monitored dining room cleanliness during shifts by checking tables for messes or spills..
- Helped create promotional materials for upcoming events or specials at the restaurant
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
- Utilized point of sale system to submit orders, separate checks and process payments.
- Inspected linens, silverware and dishes for cleanliness prior to service.
- Provided guests with excellent dining experiences.
Captain
Crystal County Resort
07.2016 - 10.2016
- Opening of the restaurant
- Check the occupancy of check in & check out
- Check the restaurant opening (if it is not done make they correct with assistants)
- Check they mise-en-place for they operations
- Order taking
- Billing
- Guest feedback
- Feedback followup
- Reservation for restaurants
- Daily activity report
- Daily sales reports
- Month to date sales report
- Restaurant equipment inventory
- Breakage follow up
Steward Cum Rsot
Della Resorts & Villas
02.2012 - 08.2014
- Greeted customers and provided friendly customer service.
- Answered incoming calls promptly and courteously.
- Provided accurate information on menu items, special offers, and pricing.
- Took orders from guests over the phone and in person.
- Entered orders accurately into order-entry system.
- Delivered food to guest rooms in a timely manner while adhering to safety standards.
- Checked delivery orders for accuracy before leaving kitchen area.
- Ensured all dishes were properly garnished prior to delivery.
- Followed up with guests after meal delivery was completed to ensure satisfaction with product quality and service received.
- Communicated effectively between kitchen staff, front desk personnel, and guests regarding order status updates as needed.
- Resolved customer complaints in an efficient manner when necessary.
- Maintained cleanliness of workstation throughout shift.
- Inspected supplies regularly to ensure adequate inventory levels were maintained at all times.
- Monitored stock of trays, silverware, condiments, napkins., ensuring they are stocked appropriately for each meal period.
- Assisted with stocking shelves in preparation for upcoming shifts.
- Performed routine maintenance tasks such as cleaning equipment and restocking utensils.
- Ensured compliance with health department regulations by following established sanitation guidelines.
- Supported other departments when needed by providing assistance during peak hours or special events.
- Participated in team meetings providing feedback on ways to improve process efficiency.
- Reviewed item requests and room service orders for accuracy and needed assistance.
- Provided guests with information about menu items, made suggestions and took orders.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Resolved guest concerns and issues quickly and effectively.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
Barista
The Coffee Bean & Tea Leaf
- Making & Serving Coffee (Barista is a whole & sole responsible for they restaurants who is responsible for they restaurant equipment & coffee maker & server)
Steward
Zara's Resort
- Handling The Restaurant On Ala-e-Carte
- Setup of Banquet Buffet
Education
S.S.C -
H.S.C -
Skills
- Punctuality
- Hardworking
- Urge to learn
- Honesty
- Event Coordination
- Relationship Building
- Facilities Planning
- Event Planning
- Continuous Improvement
- Teamwork and Collaboration
- Catering Coordination
- Operations Oversight
- Food and Beverage Operations
- Employee Supervision
Hobbies and Interests
- Listening To Music
- Reading
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/09/94
- Gender: Male
- Marital Status: Unmarried
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Appreciation for Excellent Performance in Achieving 100 % Sales Target at Coffee Bean & Tea Leaf
- Recognized for contribution for facility support to Cummins india Technical centre
- Appreciation for notable contribution in the 2024 Eaton OT Cybersecurity Summit
Timeline
Facility Executive
Pcs Facility at Clover Hill Plaza
10.2024 - Current
F&B Executive
Eaton India Innovation
03.2024 - 09.2024
Pantry Supervisor
Cummins India Technical Center
03.2022 - 01.2024
Restaurant Captain
one 8 commune
10.2021 - 03.2022
Pantry Supervisor
Cummins India Technical Center
08.2018 - 03.2020
F&B Captain
Campollian Club Khopoli
12.2017 - 08.2018
Restaurant Captain
Piccadle Resort by Meritas
09.2016 - 12.2017
Captain
Crystal County Resort
07.2016 - 10.2016
Steward Cum Rsot
Della Resorts & Villas
02.2012 - 08.2014
Barista
The Coffee Bean & Tea Leaf
Steward
Zara's Resort