Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Timeline
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Sanket Thongire

Customer Service Associate

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Service Associate

Teleperformance
Mumbai
10.2018 - 05.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Undergraduate - Science

Ramnivas Ruia College of Arts And Science
Mumbai, India
04.2001 -

Skills

    Inbound and outbound calling

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Interests

History

Mythology

Hobbies

Travelling, Football, Gaming

Timeline

Customer Service Associate

Teleperformance
10.2018 - 05.2022

Undergraduate - Science

Ramnivas Ruia College of Arts And Science
04.2001 -

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Sanket ThongireCustomer Service Associate