Sanket Walia
IT Asset Management
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Manager
Capgemini
9 2013 - Current
- Key Result Areas:
- Spearheading the IT Asset Management activities; working on an annual budget of 500 million dollars for IT Assets Preparing and forecasting budgets for the IT requirements in the organization; engaging in bidding and vendor management activities for Laptops, Desktops & Accessories
- ITAM - Point of contact for overall IT Asset Management from purchase till disposal/reuse of hardware/software assets respectively
- Responsibility - Maintain Asset provisioning, shipping and receiving, discrepancy management, asset tagging, asset configuration, asset tracking, asset disposal, warranty support, asset reconciliation, and reporting
- Develop, and execute strategic procurement plans aligned with organizational goals
- Procurement -Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations(RFP,RFI,RFQ)
- Responsible for the design, implementation and maintenance of selected asset management processes and procedures.
- May recommend hardware and software solutions or alternatives while adhering to the department standards, policies, and procedures
- Keep track of unauthorized software installation 2013-09 - Current as per the Software Compliance process
- Asset Repository - Managing Software & Hardware Compliance (SNOW)
- Maintains asset records in CMDB, Compiles monthly team metrics report, Performs Monthly Asset Reconciliation using CMDB / Discovery Tools and other Databases
- Provide quarterly audit reports to the internal team and ensures database accuracy meets SLA target
- Maintaining a centralized repository for vendor contracts
- Maintaining process documentation & process flow diagram in Visio
- Allocate funds for purchasing new hardware, software, and licenses Budget for routine maintenance, updates, and patches.
Desktop Engineer Team Lead
Micro Land (Bank of America)
08.2012 - 08.2013
- Guided customers to download applications and use computer peripherals devices Attended service calls from the helpdesk Configured IP addresses of client systems Maintained and updated the record of issues and take measures to prevent those issues in the future Installed and configured Windows updates in desktops and Updating Antivirus client JD Edwards oracle, SQL Server R2, VPN ETC
- Softphone on user's Laptop service packs & Frameworks for various softwares Engaged in troubleshooting of LAN Network Configured of Outlook Express & Lotus Notes
- Effectively manage a team of 12 individuals by strategically distributing daily workload to optimize productivity and foster a collaborative work environment.
- Facilitated live call interventions, enhancing remote support engineer effectiveness in troubleshooting and resolving issues promptly
Technical Support Engineer
CMS Info system Pvt Ltd.
09.2011 - 08.2012
- Managed Installation & Troubleshooting of software like RCRM, AVAYA IP Agent, CRM, and AVAYA Dialer
- Trained customer service agents on customer service best practices, resulting in a 20% improvement in customer support quality
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Generated reports to track performance and analyze trends.
Technical Support Engineer
Spanco BPO
01.2010 - 08.2011
- Created and maintained detailed technical documentation of service desk processes and procedures, resulting in a 15% reduction in resolution times
- Provided technical support to customers, resulting in a decrease in customer service complaints
Education
Hardware networking course -
CMS Computer Institute
03.2010
Bachelor of Commerce - Finance
P. D. Karkhanis College of Arts & Commerce
Ambarnath, India 04.2001 - 04.2009
HSC - Accounting And Finance
R.J Junior Collage
Ulhasnagar, India02.2005
SSC - undefined
S.I.C.E.S High School
Skills
undefined
Locations
Mumbai
Timeline
Desktop Engineer Team Lead
Micro Land (Bank of America)
08.2012 - 08.2013
Technical Support Engineer
CMS Info system Pvt Ltd.
09.2011 - 08.2012
Technical Support Engineer
Spanco BPO
01.2010 - 08.2011
Bachelor of Commerce - Finance
P. D. Karkhanis College of Arts & Commerce
04.2001 - 04.2009
Manager
Capgemini
9 2013 - Current
Hardware networking course -
CMS Computer Institute
HSC - Accounting And Finance
R.J Junior Collage
SSC - undefined
S.I.C.E.S High School
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