Summary
Overview
Work History
Education
Skills
Trainings Attended
Language Fluency
Career Milestones
Key Result Areas
DOB
Hobbies and Interests
Timeline
Generic
SANKET YESAWARE

SANKET YESAWARE

Pune

Summary

13 years of qualitative experience in the hospitality industry, having worked with one of the best in the hospitality industry, having gained deep insight into Process Operations, Quality Enhancement, Team Management, Client Relationship Management, Business Profitability, New Store Opening. Presently working with DRNK LAB & Namashkar Sweets as Operation Manager from May 2023 to till date. Adept at providing service operations and driving sales; understanding clients' requirements and providing services accordingly. Leading teams to ensure the accomplishment of service deliverable. Recognized for customer handling skills, creativity and maintaining excellent public relations with proven track of consistently exceeding guest expectations. Ability to lead, mentor & motivate the team. Keen planner & strategist with a detailed oriented approach. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

15
15
years of professional experience

Work History

Operation Manager

DRNK Lab & Namashkar Sweets
05.2023 - Current
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Created detailed reports on the performance of individual departments within operations.
  • Performed cost analysis for various projects to determine budget requirements.

Area Manager

Theobroma
09.2022 - 05.2023
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Assisted Store Managers in preparing annual budget estimates for their respective locations.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Monitored and evaluated district performance to ensure goals were met.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Supervised 60+ employees, ensuring optimal productivity.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Implemented new processes and procedures tactfully and passionately.

Area Manager

Chaayos
08.2017 - 08.2022
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Organized promotional activities such as special events or discounts campaigns in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.

Restaurant Manager

McDonald's
05.2013 - 07.2017
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Established policies for cash handling procedures to maximize security measures.
  • Resolved conflicts among employees in an effective manner.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Trained new employees to perform duties.
  • Managed daily operations in high volume, fast-paced restaurant.
  • Tracked daily sales reports to identify areas of improvement.

Shift Manager

McDonald's
12.2012 - 04.2013
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Documented receipts, employee hours and inventory movement.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Ensured compliance with food safety regulations and quality standards.

Floor Manager

McDonald's
03.2011 - 11.2012
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Mentored team members in professional development and growth.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.

Crew Trainer

McDonald's
08.2010 - 02.2011
  • Provided coaching support to enhance career growth opportunities.
  • Reviewed existing courses for continuous improvement opportunities.
  • Provided written evaluations of employee performance to management.
  • Kept training materials updated with regulatory, procedural, or policy changes.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Instructed new team members on correct procedures for operations.

Crew Member

McDonald's
07.2009 - 07.2010
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained an organized work area to ensure efficient operations.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Served food quickly for positive guest experiences.
  • Wiped down tables and equipment, swept and refilled stock.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained safe food handling practices to prevent germ spread.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Assembled and served meals according to specific guest requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Brewed and served coffee and tea with preferred add-ins.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.
  • Prepared and served food according to established guidelines and recipes.
  • Trained new employees on proper procedures and company policies.
  • Collaborated with team members to meet daily sales goals.
  • Upheld strict hygiene practices in accordance with health regulations.
  • Managed drive-thru orders accurately under high-pressure situations.
  • Implemented promotional strategies to increase sales during peak hours.
  • Cross-trained in multiple positions for increased team versatility.
  • Participated in weekly team meetings to discuss performance metrics.
  • Consistently met or exceeded company targets for speed of service.

Trainee Crew Member

McDonald's
06.2009 - 07.2009
  • Provided support to existing staff on various tasks and duties.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Developed essential skills and techniques through diligent practice.
  • Collaborated with senior employees and managers to fill in wherever needed.
  • Asked questions about tasks to learn techniques and how to operate without supervision.
  • Entered and filed documents and records into system.
  • Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
  • Updated documentation and reports for business records.
  • Shadowed managers and senior employees to gain experience, noting down observations.
  • Supported day-to-day administrative operation, processing financial documents and receiving calls.
  • Identified opportunities to assist others and took initiative to seek out additional projects.
  • Maintained positive working relationship with fellow staff and management.
  • Assessed company operations for compliance with safety standards.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Implemented strategies to take advantage of new opportunities.

Education

GRADUATE (B.COM) -

Skills

  • Production
  • Customer Retention
  • Customer Service
  • Document Control
  • Maintenance Planning
  • Process Improvement
  • Health and safety compliance
  • Inventory Management
  • Data Analysis
  • Workflow Optimization
  • Performance reporting
  • Labor Relations
  • Business Planning
  • Business Development
  • Marketing
  • P&L Management
  • Budgeting and cost control
  • Inventory Control
  • Delegation
  • Team Leadership
  • Staff Management
  • Decision-Making
  • Problem-Solving
  • Negotiation
  • MS Office
  • Staff Training
  • Onboarding and Orientation

Trainings Attended

  • FMC Floor Management course : Mumbai
  • BSM Basic Shift Management : Mumbai
  • ASM Advance shift Management Course: Mumbai
  • EMP Effective Management Program: Mumbai

Language Fluency

  • English
  • Marathi
  • Hindi

Career Milestones

  • Imparted training & development at all level in the restaurant.
  • Ensuring All Documentation in place in Relation with Employees, Store systems and Process and Legal Compliance.
  • Planned strategic intensity & major restaurant systems for smooth operations.
  • Designed the basic organizational structure with proficiency in Basic Shift Management Course, Advanced Shift Management Course.
  • Managed & controlled the home delivery system
  • Handled Crew Development, Staff Hiring, Turnover and dealing with Legal staffs.
  • Prepared reports of food and daily processes.
  • Effected pre-planned sales strategies, promotions, employee benefit & QSC.
  • Lead a team of 60 personnel Including Management team.
  • Have cleared Inventory Management, Food Safety, Safety and security, planned and Maintenance crew and managers scheduling currently running training and people practice.
  • Attend International Trip twice from chaayos for achieve half yearly Budget. (Feb-July 2018 & Aug-Jan 2019)

Key Result Areas

  • Providing the best QSC&V to customers.
  • Implementing and Improvising on Process of sales Operations.
  • Implementing quality improvement measures for continual improvement in services, identifying improvement areas and implementing adequate measures to maximize customer satisfaction.
  • Interviewing, training, supervising & evaluating support staff.
  • Extending direction, motivation and training to the team members.
  • Mentoring process teams; allocating specific targets after considering the competency level.
  • Conducting Performance reviews for candidates on yearly and half yearly basis. Preparing candidates with Tests to move on to the managerial level.
  • Coordinating and interacting with the guests to understand their expectations & satisfaction level.
  • Enforcing the necessities of adhering to hygiene regulations.
  • Overseeing Hiring, Training and Retention of the Employees.
  • Managing P&L.

DOB

  • Date of Birth: 04/01/91

Hobbies and Interests

Playing Cricket, listening music and watching Movies

Timeline

Operation Manager

DRNK Lab & Namashkar Sweets
05.2023 - Current

Area Manager

Theobroma
09.2022 - 05.2023

Area Manager

Chaayos
08.2017 - 08.2022

Restaurant Manager

McDonald's
05.2013 - 07.2017

Shift Manager

McDonald's
12.2012 - 04.2013

Floor Manager

McDonald's
03.2011 - 11.2012

Crew Trainer

McDonald's
08.2010 - 02.2011

Crew Member

McDonald's
07.2009 - 07.2010

Trainee Crew Member

McDonald's
06.2009 - 07.2009

GRADUATE (B.COM) -

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