Sanketh B Rao
Bengaluru
Summary
Results-driven Application Analyst with over 2 years of industry experience. specializing in comprehensive application analysis and manual testing. Expertise in testing and supporting client-facing applications, ensuring enhanced system reliability and performance. Proficient in SAP/SFS, with a talent for translating complex user requirements into actionable technical solutions. Committed to delivering exceptional client satisfaction through proactive communication, effective problem-solving, and continuous improvement of application processes
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Analyst
Vegam Solutions Pvt Ltd
Bengaluru
08.2022 - Current
- Worked closely with end-users to understand their needs and ensure satisfaction with application features.
- Troubleshooting application issues and applying the necessary fixes.
- Ensuring the issues are addressed and resolved within the specified SLA.
- Provided technical support for applications and users.
- Developed and managed project plans while providing status updates to management.
- Designed, built, tested, and supported new applications and modules for the client service line.
- Managing release activities and monitoring servers to ensure the application's functionality is operational.
- Resolved system issues and monitored performance levels.
- Conducted testing of software and systems to ensure quality and reliability.
- Prepared and presented designed client requirement documents
Education
B.E - Electronics and communication Engineering
Shree Devi Institute of Technology
Mangalore, India08-2022
Skills
- Manual Testing
- MES
- SAP/SFS
- ServiceNow
- Application Analysis
- System Upgrades & Maintenance
- Basics SQL database
- Server Monitoring
- Customer support
- Configuration management
Certification
- Completed a workshop on Customer Success.
- Received the Best Paper Presentation Award at the national-level tech fest held at MITE Mangalore.
Languages
English
First Language
kannada
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Timeline
Application Analyst
Vegam Solutions Pvt Ltd
08.2022 - Current
B.E - Electronics and communication Engineering
Shree Devi Institute of Technology
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