JIRA , Kanban
SANKETH ETTA
Scrum Master
Hyderabad
Summary
Certified Scrum Master with a proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Enhancing project delivery by implementing Agile coaching and Scrum framework expertise. Excelled in fostering cross-functional collaboration and continuous improvement, significantly boosting team efficiency. Skilled in JIRA and Agile metrics tracking, adept at driving results through effective leadership and strategic planning.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Scrum Master
HCL
Hyderabad
04.2021 - Current
- Working on behalf of 9th Pixel Technologies India Pvt. Ltd.
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within organization.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Developed custom Scrum boards using JIRA for better task tracking and transparency within team.
- Regular analysis of burndown charts to understand what gets built and at what pace.
- Worked closely and listened to team members' feedback to identify impediments and resolve conflicts.
Service Delivery Manager
Ventia
Melbourne
06.2019 - 01.2021
- Worked on behalf of Programmed Professionals.
- Liaise with field personal to resolve network issues and escalate in real time if necessary.
- Managed case history and ensure compliance to jeopardy management and TOW closure.
- Ensured contact KPIs specific to operations and maintenance are exceeded.
- Delivered end to end coordination of incident real time analysis, investigations and response efforts.
- Identified areas of improvement to provide feedback to senior Management.
- Worked collaboratively between Visionstream management and client representation ensure clarity on incidents.
- Conducted training sessions on on various processes and safety guidelines for new recruits.
- Oversaw successful implementation of new technology platforms that enhanced agent efficiency and provided valuable insights into customer behavior
Energy Resolutions Consultant
Energy Australia
Melbourne
08.2017 - 06.2019
- Respond to inbound customer sales calls and Enquires.
- Engaged new customers and retain current customers.
- Discovered customer needs, matched with product offerings and recommend best solutions.
- To achieve and exceed targets in fast paced environment.
- Seek improvements in process and customer satisfaction.
- Cross sell products and services.
- Maintain customer information in customer facing systems.
- To follow proper Compliance Procedures while handling calls
Web Developer
One Stop Media
Melbourne
07.2015 - 08.2017
- Provided front-end website development using WordPress, Hubspot, and other editing software
- Coded websites using HTML, CSS, JavaScript, and jQuery languages
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding
- Oversaw back-end development using PHP to maintain website integrity
- Ran debugging tools to eliminate flaws and glitches prior to publishing
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations
- Engaged with clients to plan and optimize site issues and queries
- Adhered to SEO best practices while designing sites
- Applied emerging technologies to update and maintain site applicability
- Provided security maintenance and patching on website interface to maintain viability after launch
- Created powerful Content Management Systems to serve as interface for client
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs
Education
Master of Science - Information Technology
La Trobe University
Melbourne 07.2012 - 12.2014
Bachelor of Technology - Computer Science
BVRIT
Hyderabad 07.2006 - 07.2010
Skills
Scrum Coaching
Accomplishments
- Documented and resolved Impediments which led to better Sprint planning in consecutive sprints.
- Presented with a yearly excellence award in 2020 in recognition of my efforts.
- Key member of the Core Incident management Group responsible for restoring emergency communication during 2019 Victorian Bushfire.
- Worked as a dedicated and accomplished Sales consultant for one of the largest Energy companies in Australia.
- Awarded 'Top sales consultant of the month Award' for 8 months in 2018.
- Recognized by Chief Customer Officer and Executives, for my Inputs in Streamlining Call scripts.
- Organized Team Huddles and actively managed a team of 10 in the absence of Team manager.
Software
Confluence, GitHub
Maximo,Siebel Systems
Certification
Certified Scrum Master
Affiliations
- Scrum Alliance
- Australian Computer Society
Interests
10 Pin Bowling
Archery
Timeline
Scrum Master
HCL
04.2021 - Current
Service Delivery Manager
Ventia
06.2019 - 01.2021
Energy Resolutions Consultant
Energy Australia
08.2017 - 06.2019
Web Developer
One Stop Media
07.2015 - 08.2017
Master of Science - Information Technology
La Trobe University
07.2012 - 12.2014
Bachelor of Technology - Computer Science
BVRIT
07.2006 - 07.2010
Community Service
Volunteer Fire Fighter
Country Fire Authority, Point cook, Australia
2017 - 2020
Community Service
Volunteer Fire Fighter
Country Fire Authority, Point cook, Australia
2017 - 2020
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