Sanket Jadhav
Thane,India
Summary
Results-driven Cloud Consultant with Bachelor of Science in Information Technology. Monitored cloud systems to identify alerts and performance issues, ensuring rapid incident resolution through effective prioritisation. Collaborated with cross-functional teams to restore services swiftly, enhancing operational reliability and client satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cloud Consultant
Nusummit Technologies
05.2024 - Current
- Monitored cloud systems to spot alerts, incidents, and performance issues.
- Checked incident severity and urgency, then prioritised for fastest resolution.
- Resolved L1 incidents using standard procedures and troubleshooting guides.
- Escalated complex incidents to L2 and L3 teams for further help.
- Collaborated with multiple teams to restore services quickly after failures.
- Tracked incidents from start to closure and provided status updates regularly.
- Maintained accurate incident records, including troubleshooting details and resolution notes.
- Performed basic troubleshooting across cloud servers, storage, networking, and security services.
- Reviewed service health dashboards to identify and address potential issues.
- Participated in shift handovers and shared key operational updates with teams.
- Documented incident timelines and observations during post-incident reviews.
- Followed incident management processes, SLA requirements, and operational best practices.
Incident Manager
TCS
08.2023 - 04.2024
- Tools: Manage Engine, Op Manager, SolarWinds, AWS CloudWatch
- Analysed customer feedback on incident handling, using insights to drive process enhancements.
- Developed risk management strategies to anticipate and prepare for potential incidents.
- Monitored service level agreements SLAs to ensure compliance and customer satisfaction.
- Facilitated post-incident reviews, promoting a culture of learning and accountability within the organisation.
- Conducted regular audits of incident management processes, identifying areas for improvement.
Service Desk Engineer
Wipro Technology
08.2022 - 08.2023
- Utilised BMC Remedy for incident management and ticketing
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Used support tickets to track and speed up incidents.
Service Desk Analyst (Incident Management)
Genex
09.2021 - 08.2022
- Delivered remote support to users, guiding them through step-by-step solutions.
- Reviewed and updated service desk procedures and documentation to reflect best practices.
- Maintained detailed records of user interactions, updates, and completed actions in the service management system.
NOC Engineer
VDA InfoSolutions Pvt. Ltd.
01.2020 - 08.2021
- Monitored issues from identification to resolution, escalating unresolved problems to higher-level support.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
Education
B.Sc (IT) - IT
Ramanand Arya DAV College
Bhandup, Mumbai01-2019
H.S.C -
MVM jr.College
Mulund, Maharashtra01-2016
S.S.C -
Maharashtra Vidyalaya
Thane, Maharashtra01-2014
Skills
- AWS Cloud Services
- AWS CloudWatch
- Cloud Infrastructure Monitoring
- Cloud computing concepts
- Incident management
- Incident reporting
- Alert Handling and Response
- Triage prioritisation
- Troubleshooting and Issue Resolution
- Troubleshooting techniques
- Log analysis
- Service Health Monitoring
- Performance Monitoring and Optimization
- Root Cause Analysis (RCA)
- Problem management
- Ticketing systems
- SOP and Runbook Execution
- ITIL management
- ITIL processes
- Risk Identification and Mitigation
- Cross-functional Team Coordination
- Stakeholder Communication
- Analytical skills
- Troubleshooting techniques
Languages
Marathi
Hindi
English
Certification
Certified ASP.Net Full stack developer, IIHT Mulund
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge and beliefs.
Timeline
Cloud Consultant
Nusummit Technologies
05.2024 - Current
Incident Manager
TCS
08.2023 - 04.2024
Service Desk Engineer
Wipro Technology
08.2022 - 08.2023
Service Desk Analyst (Incident Management)
Genex
09.2021 - 08.2022
NOC Engineer
VDA InfoSolutions Pvt. Ltd.
01.2020 - 08.2021
B.Sc (IT) - IT
Ramanand Arya DAV College
H.S.C -
MVM jr.College
S.S.C -
Maharashtra Vidyalaya