Hi, I’m
SANKET JHA
Key Accounts Manager
Mumbai
Summary
Skilled in all aspects of Sales, Pre-sales, Project Management, and, Techno commercial. Deft in relationship management, analysis, and screening vendor, planning and spearheading various projects with compliance to quality standards, and managing commercial actives.
Overview
12
years of professional experience
5
+Years of experience in SaaS
Work History
LogiNext Solutions Pvt Ltd
Key Accounts Manager
Apr.2022 - Current (4 education.years_Label & 2 education.months_Label)
Job overview
- Key POC for active clients for the South East Asia territory.
- Driving pre-sales, RFI, RFP and functional demos.
- Onboarding and Managing the clients with active project management skills and driving success with understanding use case and suggesting better approach to solve logistical problems.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Strengthened overall portfolio performance by conducting thorough market analysis before presenting findings during quarterly review sessions.
- Responsible for drafting OOB solutions which can be tailored for better adoption of the product.
- Conducted economic and demographic research and analysis to produce critical reports.
- Championed improvements in product offerings based on feedback from key accounts, leading to increased client satisfaction and loyalty.
- Positioned global capabilities to expand market share.
- Developed tailored solutions for each key account to address their specific needs, fostering long-term partnerships.
- Represented organization at industry conferences and events.
- Generating revenue of 1 Million USD as ARR
EC Council
Enterprise Sales Manager
Sep.2020 - Apr.2022 (1 education.year_Label & 7 education.months_Label)
Job overview
- Led a comprehensive range of Enterprise Cyber Security consulting services, SaaS solutions, and Academic programs tailored for skill enhancement, applying a consultative approach to meet unique client needs.
- Conduct thorough market research to identify emerging opportunities and continuously track them, providing insightful recommendations based on industry trends and client requirements.
- Provide expert pre-sales technical support and actively participate in techno-commercial discussions and negotiations, offering consultative guidance to align solutions with client goals.
- Develop custom client techno-commercial proposals and deliver persuasive presentations, leveraging a consultative mindset to tailor solutions to specific challenges.
- Responsible for in the preparation of tender and vendor documents, executing strategic business development activities in line with management objectives, while incorporating a consultative perspective to showcase the company's expertise and tailored solutions.
- Responsible for drafting response for the RFI, RFP, and RFQ
- Foster transparent communication within the team and support collaborative workgroups, encouraging a consultative exchange of ideas and expertise.
- Gather relevant information internally and externally to support decision-making processes, employing a consultative methodology to analyze data and provide actionable insights.
- Skillfully negotiate tender and contract terms to meet the needs of both clients and the company, applying a consultative approach to find common ground and achieve win-win outcomes.
- Establish enduring client partnerships by understanding and adapting to their evolving requirements, maintaining a consultative dialogue to ensure continued satisfaction and value delivery.
SalesHandy
Senior Account Executive
Nov.2019 - Aug.2020 (9 education.months_Label)
Job overview
- Engaged with existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Set and monitored sales targets and identified potential customers.
- Strategized the sales from USD 35,000 MRR to USD 60,000 MRR in a period of 6 months.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
RadixWeb
Business Development Executive
Jun.2017 - Oct.2019 (2 education.years_Label & 4 education.months_Label)
Job overview
- Sales, Pre-sales, Project Management - Technical and Commercial discussion and execution.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Identified business development challenges and customer concerns for proactive resolution.
- Spearheaded global advisory initiatives for the SaaS product ECAT, navigating diverse challenges across a range of industries from Health Boards to Large Supply Chains, Airlines, Construction, and Entertainment.
- Met existing customers to review current services and expand sales opportunities.
- Led the renegotiation and retention efforts for top-tier accounts, ensuring alignment with organizational objectives and delivering profitable value for both the business portfolio and clients.
- Collaborated with decision-makers across departments to identify, recommend, and implement sales solutions, ensuring streamlined processes and effective alignment with organizational goals.
Vodafone India Services Private Limited
Process Executive
Nov.2015 - Apr.2017 (1 education.year_Label & 5 education.months_Label)
Job overview
- Implemented continuous improvement initiatives that led to significant time savings and resource optimization.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering values and inspiring interest in new product lines.
- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions for commercial development of business
- Managed a high-volume workload within a deadline-driven environment
- Officially commended for the enthusiasm, tenacity, persuasiveness, Intense client focus, and dependability in performance evaluations.
Seven Oaks Engineering Pvt Ltd, 3m Channel Partner
Assistant Sales and Marketing Manager
Jan.2015 - Oct.2015 (9 education.months_Label)
Job overview
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased sales revenue by strategizing and implementing effective marketing campaigns.
- Negotiated contracts with suppliers to secure favorable terms that maximized profitability while maintaining quality standards.
- Played a pivotal role in the launch of several successful product lines by collaborating closely with product development teams to ensure market readiness and demand.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed a diverse portfolio of products, ensuring optimal positioning in the market for maximum revenue generation.
Syscom Edutech Pvt Ltd
Business Operations Coordinator
Feb.2012 - Mar.2013 (1 education.year_Label & 1 education.month_Label)
Job overview
- Coordinated cross-functional teams to keep a tab on daily milestones deliverables.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Served as a liaison between departments to promote collaboration in achieving shared objectives.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Guru Gobind Singh Indraprastha UniversityNew Delhi, India
Bachelor in Journalism And Mass Communication from Bachelor of Journalism And Communication
Aug.2010 - May.2013 (2 education.years_Label & 9 education.months_Label)
Som Lalit Institute of Management StudiesAhmedabad, India
MBA from Marketing
Aug.2013 - Apr.2015 (1 education.year_Label & 8 education.months_Label)
Skills
Key Account Management
Account Retention
Continuous Improvement
Cross-Functional Collaboration
Problem-solving aptitude
Problem-solving abilities
Team building
Revenue Generation
Personal Information
- Date of Birth: 12/21/92
- Nationality: Indian
- Marital Status: Single
References
- Nihar Raval (Sr. Manager), RadixWeb, 9925045121
- Indraneel Majumdar (Manager), SalesHandy, 9938197907
- Pooja Joshi (Director), EC Council, 9892797876
- Dhaval Thanki (EVP), LogiNext, 9004943434
Timeline
Key Accounts Manager
LogiNext Solutions Pvt Ltd
Apr.2022 - Current (4 education.years_Label & 2 education.months_Label)
Enterprise Sales Manager
EC Council
Sep.2020 - Apr.2022 (1 education.year_Label & 7 education.months_Label)
Senior Account Executive
SalesHandy
Nov.2019 - Aug.2020 (9 education.months_Label)
Business Development Executive
RadixWeb
Jun.2017 - Oct.2019 (2 education.years_Label & 4 education.months_Label)
Process Executive
Vodafone India Services Private Limited
Nov.2015 - Apr.2017 (1 education.year_Label & 5 education.months_Label)
Assistant Sales and Marketing Manager
Seven Oaks Engineering Pvt Ltd, 3m Channel Partner
Jan.2015 - Oct.2015 (9 education.months_Label)
Som Lalit Institute of Management Studies
MBA from Marketing
Aug.2013 - Apr.2015 (1 education.year_Label & 8 education.months_Label)
Business Operations Coordinator
Syscom Edutech Pvt Ltd
Feb.2012 - Mar.2013 (1 education.year_Label & 1 education.month_Label)
Guru Gobind Singh Indraprastha University
Bachelor in Journalism And Mass Communication from Bachelor of Journalism And Communication
Aug.2010 - May.2013 (2 education.years_Label & 9 education.months_Label)