SANKET R. KHANDEKAR
Customer Service Executive
Bengaluru
Summary
Results-driven Customer Service Executive offering proven history of achievement during 9-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
Tetra Pak India Pvt. Ltd
Bengaluru
03.2021 - Current
- Customer forecasting in APO for next 36 months as per historical data
- Order creation and delivery order management by collaborating with planning and logistics
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
Integrated Warehouse Lead
Tetra Pak India Ltd.
Chakan, Pune
05.2020 - 03.2021
- Demonstrated leadership skills in managing projects from concept to completion.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Planning Executive
Tetra Pak India Pvt. Ltd
Chakan
07.2014 - 05.2020
- Examine document, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Monitor the stock levels of Raw material, Consumables and help in maximum utilization of space in warehouse to avoid detention at port for arrived material
- Provide assistance to Finance team by providing details for Hedging on the basis of FC for both Inflow and Outflow
- Created new methodologies to improve planning process and results.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Graduate Engineer Trainee
G.E.T., Wartsila India Ltd
Khopoli
02.2011 - 01.2012
- Creating a master list (BOM) of parts and sub-assemblies using customers excel spreadsheet list
- Track and purchase parts and subassemblies and make sure the availability of parts before going for actual assembly
- Release production schedule and report the daily progress
- Handling FAT after completion of Assembly of the Diesel Engines (P71 and P28 Engines).
- Shadowed designers and engineers to learn ways to implement methodologies.
- Assisted with coordination of new equipment installation and implementation.
Education
MBA - SUPPLY CHAIN OPERATIONS
Sinhgad Institute of Management
Sinhagad, Pune 08.2012 - 06.2014
B.E. - Mechanical Engineering
Pillai's Institute of Information Technology
Navi Mumbai 08.2007 - 08.2010
Skills
SAP/APO
Microsoft OfficePower BIProcess Mapping Tools –VSM, Scrum, 12 Step Kaizen, Makighami
CRM
Stock management
Order fulfillment
Coaching and mentoring
Timeline
Customer Service Executive
Tetra Pak India Pvt. Ltd
03.2021 - Current
Integrated Warehouse Lead
Tetra Pak India Ltd.
05.2020 - 03.2021
Planning Executive
Tetra Pak India Pvt. Ltd
07.2014 - 05.2020
MBA - SUPPLY CHAIN OPERATIONS
Sinhgad Institute of Management
08.2012 - 06.2014
Graduate Engineer Trainee
G.E.T., Wartsila India Ltd
02.2011 - 01.2012
B.E. - Mechanical Engineering
Pillai's Institute of Information Technology
08.2007 - 08.2010