Sanmeet Bhamrah

● Managing vision, roadmap, and timeline for project deliverable and milestones

● Leading calls to establish "groomed" user stories documenting development effort estimates and value and core team requirements

● Chairing iteration planning meetings delivering a list of user stories accepted into the sprint and those deferred to a future iteration, daily touch point meetings and document meeting minutes

● Publishing daily status reports, in addition to ad hoc updates to project team on changes as they occur, includes risk registers and mitigation plans

● Acting as a servant leader for a team of 9-10 members in handling end-to-end Reporting and Testing Operations and monitor the team activities and trainings on a regular basis

● Optimizing and facilitating daily stand-up meeting, reviews, retrospectives, sprint release, planning, demos, and other scrum related activities

● Implementing Agile Scrum Methodologies throughout the team to improve communications and provide more transparency across the team

● Coaching and mentoring a cross functional resources to deliver quality products

● Providing input on functional requirements, product designs, product schedules, and potential issues by monitoring the key inputs provided by the management

● Collaborating with the "Product Owner," "Engineering Leaders", and stakeholders

● Operationalizing Hybrid Workstreams into fully Agile Workstreams

● Periodically advising Scrum teams to follow best Agile Practices

● Helped increase team agile maturity assessment score by continuous mentoring/guiding of dev team in agile practices

● Responsible for project progression to management including metrics such as Burn Down Charts, Velocity etc.

Salesforce PRM, or Partner Relationship Management, is any combination of strategies, methodologies, software, or web applications that businesses using a distribution channel can use to communicate with their channel partners. Although they look and sound similar, PRM and CRM are not interchangeable terms, and relying only on CRM strategies and technology solutions often fall short of what channel managers (and channel partners) need to successfully get their products and services to end users.

Role and responsibilities

● Analyzing the requirements of application and documenting high level test scenarios

● Documenting Test Cases for different features and involved in Test Planning

● Performed In-Sprint E2E testing of different features and functionalities

● Performed Test Execution in different environments like QA, UAT, SPT and SPT New and logging defects in Buganizer

● Performed Smoke, Functional Testing and Regression Testing

● Address the users concerns through inbound calls, e-mails, and chats

● Analyze the issues and assist the user as per ITIL framework

● Timely analysis of the issues reported by the users and follow the best practices to assist them

● Research and analysis of the tools supported and timely outage communication of the tool maintenance

● Trained new hires on the best practices to be used as an L1 support personnel to assist the users

● Actively involved in setting up instances for the Practice for tools related to Testing and Business Process Design

● Deep research and analysis for process changes/improvement

● Regularly contributed process document in ServiceNow Knowledge Base to keep the team abreast with ongoing process changes