SANOJ A R
IT Techical Support
Thrissur
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
IT Technician
Kerala University of Health Sciences
Thrissur
06.2023 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner
TECH SUPPORT
KERALA FOREST RESEARCH INSTITUTE
8 2021 - 12.2022
- Portal updation, Service support for Laptops and Desktops, Operating system and software Installation, Backup daily data
TRADE INSTRUCTOR
GOVT. ENGINEERING COLLEGE THRISSUR
08.2019 - 07.2020
- Computer Lab Maintenance, New lab design, network implementation, system installation, Installation, configuration of router and switches, Network Troubleshoot, Remote support, Technical support, training for students and staffs
DESKTOP SUPPORT
HABITUS TECHNOLOGIES
07.2015 - 07.2016
- Desktop support, System installation and maintenance, Small, Medium and Large Office Network configuration support, Wired and wireless network configuration support
Education
Diploma in Computer Hardware Maintenance -
Govt. Polytechnic College, Chelakkara
PLUS TWO - undefined
G.H.S.S Villadam
SSLC - undefined
A.A.H.S Kuttanellur
Skills
Analytical problem-solving skills
Productive investigation and learning skills
Good and effective communication skill at a technical and non-technical level
Maintaining the whole system consistent with corporate policy and business objectives
Desktop Technical Support
Hardware Installation
Application installations
Technical Support
Certification
Cisco Certified Network Associate (CCNA)
Myself
I want to grow with this modern world and technology. I wish to be the part of a good company, to pursue a challenging, dynamic career and to grow individually by gaining & applying knowledge and experience, thereby contributing to organization's growth.
Languageability
- English
- Malayalam
Personal Information
Date of Birth: 03/11/94
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Timeline
IT Technician
Kerala University of Health Sciences
06.2023 - Current
TRADE INSTRUCTOR
GOVT. ENGINEERING COLLEGE THRISSUR
08.2019 - 07.2020
DESKTOP SUPPORT
HABITUS TECHNOLOGIES
07.2015 - 07.2016
TECH SUPPORT
KERALA FOREST RESEARCH INSTITUTE
8 2021 - 12.2022
Diploma in Computer Hardware Maintenance -
Govt. Polytechnic College, Chelakkara
PLUS TWO - undefined
G.H.S.S Villadam
SSLC - undefined
A.A.H.S Kuttanellur
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solution Associate (MCSE)
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