Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Languages
Timeline
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Sanoj Pradhan

Sanoj Pradhan

Hyderbad

Summary

Results-driven Quality Associate at Amazon with expertise in GeoStudio and data analysis. Achieved a 98% customer satisfaction rate as a Chat Associate at Ttec India. Demonstrated strong problem-solving skills and attention to detail while enhancing processes through user acceptance testing and innovative ideas. Committed to continuous learning in machine learning technologies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Associate (Last MILE)

AMAZON
Hyderabad
07.2023 - Current
  • Developed Amazon Maps, utilizing resources from GeoStudio efficiently and accurately.
  • Contributed to process improvement by enhancing productivity and quality through gemba ideas.
  • Led and contributed to teams' success in multiple hackathons.
  • Conducted internal audits and user acceptance testing to enhance processes using Quip, Excel, and GeoStudio.
  • Improved learning experience for employees through ideas, using Microsoft Office and Amazon resources.
  • Pursued machine learning courses to stay current with technological advancements.
  • Identified technical issues, raised tickets, and ensured timely resolutions.

Chat Associate I

Ttec india pvt. ltd.
Bhubaneswar
11.2021 - 03.2022
  • Resolved customer inquiries and complaints via email and chat, resulting in a 98% customer satisfaction rate.
  • Handled customer inquiries through email and live chat with professionalism and accuracy.

Education

Bachelor of Science - Physics

College of Basic Science And Humanities
Bhubaneswar, India
07-2018

Higher secondary -

K.V I.N.S Chilka
Khurda, India
05-2015

Secondary -

K.V I.N.S Chilka
Khurda, India
05-2013

Skills

  • GeoStudio
  • Data analysis (Microsoft Office, SQL, Python)
  • User acceptance testing
  • Effective communication
  • Problem solving
  • Attention to detail

Accomplishments

  • Received the 'Brainiac' Award for process improvement ideas, which helped in enhancing productivity and quality
  • led and contributed to teams' success in multiple hackathons

Certification

  • Google Data Analytics - Coursera
  • Complete Python fundamentals - Udemy

Hobbies and Interests

  • Playing Indoor/outdoor games
  • Sketching

Languages

Odia
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Quality Associate (Last MILE)

AMAZON
07.2023 - Current

Chat Associate I

Ttec india pvt. ltd.
11.2021 - 03.2022

Bachelor of Science - Physics

College of Basic Science And Humanities

Higher secondary -

K.V I.N.S Chilka

Secondary -

K.V I.N.S Chilka

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Sanoj Pradhan