Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Skills
Languages
Timeline
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SANOOF PK

SANOOF PK

Muvattupuzha

Summary

Dynamic and results-driven Service Centre Manager with over a decade of experience managing after-sales operations for leading brands including Samsung, MI, and Motorola. Skilled in mobile hardware & software troubleshooting, customer service management, and service centre operations, with proven expertise in handling warranty claims, DOA cases, and escalations. Adept at team leadership, training technicians, and ensuring service quality, while maintaining strong compliance with brand policies and operational standards. Recognized for improving customer satisfaction, reducing turnaround time (TAT), and optimizing service efficiency Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

10
10
years of professional experience

Work History

Manager

RSI
Perumbavoor
01.2025 - Current
  • Oversee daily service center operations, customer service, and technical troubleshooting.
  • Manage warranty claims, DOA cases, and vendor coordination.
  • Lead and train technicians to improve service quality and reduce turnaround time.
  • Ensure compliance with company standards and maintain customer satisfaction.
  • Improved turnaround time (TAT) at Samsung Service Centre by optimizing workflow.
  • Reduced repeat complaints at MI Service Centre by enhancing troubleshooting processes.
  • Developed training programs to improve employee skills and knowledge.
  • Led team meetings to align project goals and enhance communication.
  • Managed budgets to ensure efficient resource allocation and cost control.
  • Implemented process improvements to streamline operations and reduce waste.
  • Supervised staff performance to maintain high standards of productivity.
  • Analyzed market trends to inform decision-making and strategic planning.
  • Facilitated conflict resolution among team members to foster a positive work environment.

FOC

TVSE
Ernakulam
01.2023 - 01.2025
  • Coordinated field operations and customer support activities.
  • Ensured smooth service delivery and adherence to service guidelines.
  • Handled reporting, escalation resolution, and service process improvements.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Manager

Teletech Samsung Service Centre
Muvattupuzha
01.2021 - 01.2022
  • Directed service operations for Samsung mobile customers.
  • Handled job allocation, service reporting, and escalation management.
  • Trained and supervised technical staff to ensure quality and efficiency.
  • Maintained service standards and achieved process compliance.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Accountant

AL Fitrah School
Muvattupuzha
01.2019 - 01.2020
  • Managed accounts, bookkeeping, and financial reporting.
  • Supported internal audits and reconciled accounts.
  • Prepared invoices, payroll, and budget reports.
  • Processed payroll for staff and faculty accurately and timely.
  • Assisted in preparing annual budgets for operational expenses.
  • Collaborated with administration to streamline financial reporting processes.

Accountant

Space Engineers & Contractors
Muvattupuzha
01.2016 - 01.2017
  • Maintained accounts payable/receivable and payroll.
  • Assisted in budget preparation and expense monitoring.
  • Maintained organized records of student tuition payments and accounts.
  • Reviewed invoices and approved payments in accordance with policies.
  • Ensured compliance with financial regulations and school policies consistently.
  • Trained new staff on accounting software and best practices.

Education

Bachelor of Business Administration -

ILAHIA ARTS AND SCIENCE
Muvattupuzha
01.2015

Skills

  • Mobile hardware & software troubleshooting
  • Warranty handling
  • DOA case management
  • Vendor coordination
  • SAP
  • AWB generation
  • Service reporting
  • Python
  • MS Office
  • Tally
  • Adobe Photoshop
  • Service center operations
  • Team leadership
  • Customer handling
  • Escalation management
  • Client relations
  • Inventory management
  • Spare parts management
  • Training
  • Mentoring
  • Problem-solving
  • Decision-making
  • Technical troubleshooting
  • Warranty management
  • Service operation oversight
  • Process improvement
  • Budget management
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Strategic planning
  • Coaching and mentoring
  • Customer service
  • Lead generation
  • Customer relationship management (CRM)
  • Revenue management

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Personal Information

  • Date of Birth: 09/23/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Skills

Mobile hardware & software troubleshooting (Samsung, MI, Motorola), Warranty handling, DOA case management & vendor coordination, SAP, AWB generation & service reporting, Python (basic programming & data handling), MS Office (Excel, Word, PowerPoint), Tally, Adobe Photoshop, Service center operations & team leadership, Customer handling, escalation management & client relations, Inventory & spare parts management, Training & mentoring technicians for quality performance, Strong problem-solving & decision-making abilities

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Manager

RSI
01.2025 - Current

FOC

TVSE
01.2023 - 01.2025

Manager

Teletech Samsung Service Centre
01.2021 - 01.2022

Accountant

AL Fitrah School
01.2019 - 01.2020

Accountant

Space Engineers & Contractors
01.2016 - 01.2017

Bachelor of Business Administration -

ILAHIA ARTS AND SCIENCE

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