Sanoop Madhavan
Bangalore,KA
Summary
IT Infrastructure and Systems Expert with 18+ years of progressive experience from Technical Trainer to Associate Director – Technology. Proven expertise in Active Directory, Microsoft Azure, Windows Server environments, SFTP automation, and ITIL processes. Demonstrated ability to lead enterprise-level infrastructure projects and disaster recovery initiatives while supporting cross-regional environments (UK, US, EMEA, APAC).
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director – Technology
Firstsource
04.2024 - Current
- Designed IT architecture and project documentation aligned to client needs.
- Managed BOM creation, client engagement, and datacenter implementations.
Senior Infrastructure Operations Analyst (Lead)
Equiniti India Pvt Ltd
11.2019 - 04.2024
- Managed multi-forest Active Directory and Azure hybrid environments.
- Handled SFTP (MoveIT), DR testing, certificate renewals, and vulnerability management (Qualys).
- Led GPO policy enhancements, VM provisioning, and vendor coordination (Microsoft, Polycom).
Technical Specialist (L3)
Dimension Data
06.2015 - 08.2019
- Led escalated support for AD, Azure, DNS/DHCP, and Group Policy for 400k+ objects.
- Executed AD architecture, migration (MCP), SCOM tuning, and documentation.
- Coordinated with vendors on critical hardware and infrastructure fixes.
Senior Support Engineer
Volvo IT (via Magna)
04.2013 - 06.2015
- Provided L2 support, incident/request management, and application troubleshooting using BMC Remedy.
Technical Analyst
Goldman Sachs (via Magna)
01.2012 - 01.2013
- Resolved technical issues for trading apps and email clients.
- Monitored servers, AD, and Outlook configurations.
Technical Trainer
Global Talent Track Pvt Ltd
05.2010 - 07.2012
- Delivered Microsoft tech training (AD, Exchange, Hyper-V) using Webex.
- Managed virtual lab environments and documentation.
Senior Systems Engineer
Velan Info Services
06.2009 - 05.2010
- Managed remote infrastructure (Win Server, Exchange), VPNs, NAT, and live client support.
- Configured firewall/router access and handled backups.
Technical Support Engineer
Assistanz Networks Pvt Ltd
12.2008 - 03.2009
- Provided Windows server support, DNS/mail config, and server monitoring.
MCSE Trainer
IIHT, Kannur
03.2007 - 12.2008
- Delivered training in Microsoft technologies (XP, Server 2003, Exchange).
Education
Bachelor of Computer Applications (B.C.A.) -
Annamalai University
12th CBSE, 10th CBSE - undefined
Kendriya Vidyalaya
Hebbal, BangaloreSkills
- Support for Windows Server versions 2003 to 2019
- Active Directory, ADFS, Azure AD, GPO, DNS, DHCP
- Cloud: Microsoft Azure, Azure AD Connect, O365
- SFTP/Automation: MoveIT Transfer & Automation, PGP Encryption
- Security: Qualys, PKI, Certificate Services
- Monitoring/Backup: SCOM, New Relic, Veeam, DPM, Veritas
- Proxy/Security: Zscaler, Forcepoint, Smoothwall
- Virtualization: Hyper-V, VMware, SCVMM
- Load Balancers: KEMP, F5
- Archiving/Gateway: Enterprise Vault, Schemus, Symantec, Mail Marshal
- Tools: ServiceNow, JIRA, SCSM
Certification
- Microsoft Azure Administrator
- Microsoft Azure Security Technologies
- Core Solutions of Microsoft Exchange Server 2013
- Core Solutions of Microsoft Lync Server 2013
- MCITP: Server Administrator
- MCTS: Windows Server 2008
- MCSA: Messaging (Windows Server 2003)
LNGG
English
Hindi
Malayalam
Timeline
Associate Director – Technology
Firstsource
04.2024 - Current
Senior Infrastructure Operations Analyst (Lead)
Equiniti India Pvt Ltd
11.2019 - 04.2024
Technical Specialist (L3)
Dimension Data
06.2015 - 08.2019
Senior Support Engineer
Volvo IT (via Magna)
04.2013 - 06.2015
Technical Analyst
Goldman Sachs (via Magna)
01.2012 - 01.2013
Technical Trainer
Global Talent Track Pvt Ltd
05.2010 - 07.2012
Senior Systems Engineer
Velan Info Services
06.2009 - 05.2010
Technical Support Engineer
Assistanz Networks Pvt Ltd
12.2008 - 03.2009
MCSE Trainer
IIHT, Kannur
03.2007 - 12.2008
12th CBSE, 10th CBSE - undefined
Kendriya Vidyalaya
Bachelor of Computer Applications (B.C.A.) -
Annamalai University
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