Sanskar Jain

• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
• Reviewed new prospect KYC documents to meet requirements and determine business model risk.
• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
• Supported KYC processes for prospective and existing customers.
• Coordinated ongoing monitoring efforts for high-risk accounts by tracking changes in customers'' profiles.
• Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
• Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
• Collaborated with cross-functional teams to ensure alignment of KYC processes across the organization.

Created invoices of 13 firm via excel at there own tool made by the firm.

Oversaw Billing for E-Commerce Platform such as Amazon,Flipkart & Myntra.

Handling Claim Process.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.