Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
References
Accomplishments
Social Activities
Timeline
Generic
Santan Sequiera

Santan Sequiera

Ahmedabad

Summary

Accomplished professional with over 20 years of extensive experience in financial services, operations, and risk management. A proven leader with a strong background in team management, adept at guiding and motivating teams to achieve exceptional results. Seeking a challenging position within an organization where I can leverage my leadership skills and wealth of experience to drive strategic initiatives, optimize processes, and contribute to the overall success of the company. Known for my analytical mindset, strategic thinking, and ability to navigate complex challenges, I am committed to delivering excellence and adding value in every aspect of my work.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Manager, AML & KYC Fraud Operations

VOIS
07.2016 - Current
  • Managing a team of analyst for AML-KYC M-Pesa operations for Africa (Tanzania, Ghana, DRC, Mozambique & Lesotho)
  • Establishing strong working relationships with business partners, stakeholders and team members
  • Developing training programs related AML-KYC for the team members
  • Supervising AML-KYC operations activities (team building, KPIs, reports, dashboards, SLA monitoring, onboarding)
  • Preparation of Suspicious Activity Reports (SAR) and submission to the respective MLROs and FIU, tracking the status od SAR
  • Reviewing the performance of team members via internal audit on AML-KYC alerts/transactions and ensuring compliance with infosec, privacy, and audit policies defined by the organization
  • Sharing the cases of KYC-AML breaches to business partner & stakeholders
  • Supported the Vodafone Qatar telecom fraud team for 8 months as part of a process exchange program, focusing on telecom fraud management
  • Analyses various types of fraud, including International Revenue Sharing Fraud (IRSF), Wangari Fraud, Interconnect Bypass Fraud, Arbitrage Fraud, PBX Hacking, Subscription Fraud, and Sim Cloning Fraud.

Associate Insurance Branch Operations

Canara HSBC OBC Life Insurance Co Ltd
06.2014 - 03.2016
  • Managed back office, & customer services operations - Applications for customers and advisors, welcome calls, issuance of the policies and closing service request with in SLA
  • Cash management, customer portfolio management
  • Retention and redemption of the policies and cross-selling of the new products
  • Shared the AML-KYC breaches to the Risk department in accordance with organizational policies and tracked their status
  • Managed daily, monthly, and annual reports related to customer service and back-office operations
  • Assisted the branch manager with regular branch and IT audits
  • Bank branch visits for feedback regarding services and new products of the organisation.

Sr. Executive Branch Operations

ICICI Prudential Life Insurance Co Ltd
01.2011 - 06.2014
  • Managed back office & customer services operations - Applications for customers and advisors, welcome calls, issuance of the policies and closing service request with in SLA
  • Cash management, customer portfolio management
  • Retention and redemption of the policies and cross-selling of the new products
  • Shared the AML-KYC breaches to the Risk department according to organizational policies and tracked the status of such cases
  • Auditing the performance of the branches for backend operations, customer services, and sales, in accordance with the organization's audit process
  • Managed a team of subordinates, providing support to help them achieve their targets and grow within the organization.

Sr. Executive

Smile India Knowledge Services Pvt Ltd
03.2010 - 01.2011
  • Managed data collection, validation, and analysis processes for various educational institutions in India and entrance exams across different streams
  • Ensured accuracy and reliability of the collected data
  • Shared information related to agencies associated with the education sector and maintained a comprehensive database
  • Managed reports as per the demand, providing valuable insights and analysis based on the collected data
  • Updated data on the website to make it accessible to relevant stakeholders
  • Counseling to students regarding educational choices, admission procedures, and career paths through calls, SMS, and emails
  • Conducted training sessions for teams on technical software, the Indian educational system, admission procedures, entrance exams, and soft skills development
  • Coordinated with KPMG on technical aspects, such as website development and customer relationship management software, to enhance data management and improve customer experience
  • Shared news content on the mobile application Zoomi for different segments
  • Shared live news updates and highlights for events like the Commonwealth Games on the Zoomi platform
  • Managed various reports to track user engagement and app performance.

Sr. Financial Consultant

Cudgel Brain Financial Advisory
08.2009 - 03.2010
  • Serving clients and providing guidance on proper financial product investments and managing client portfolios
  • Shared research on stock markets, scrips and sectors
  • Managed a team of financial consultants.

Management Trainee

SMC Global Securities Ltd
04.2009 - 07.2009
  • Managed terminal operations at the branch, customer services, portfolio management for HNI clients, stock market analysis
  • Developed the promotional strategies for sales and marketing the company and its products.
  • Supported back-office operations, including data entry, record-keeping, and administrative tasks.

Management Trainee

SMC Global Securities Ltd (Vastrapur)
04.2009 - 07.2009
  • Managed terminal operations at the branch, customer services, portfolio management for HNI clients, stock market analysis
  • Developed the promotional strategies for sales and marketing the company and its products
  • Supported back-office operations, including data entry, record-keeping, and administrative tasks.

Operations & Admin Officer

Vaishali Corporation
03.2006 - 12.2008
  • Managed the promotions for textile machinery products and services, meeting corporate clients
  • Managed company operations sales to supply process, office administration, and guided management in making business decisions.

Team Captain

Hutch Essar Ltd
02.2005 - 01.2006
  • Managed a team of customer service representatives and ensured performance targets were met
  • Maintained customer satisfaction and resolved customer queries.

Asst Officer

Binu Exports India Pvt Ltd (Olam International Ltd)
09.2002 - 09.2004
  • Promoted the company's business by identifying new opportunities and expanding our customer base
  • Visited the customers, banks, shipping lines, and Custom House Agents (CHA) to facilitate the process of shipments of the products
  • Managed the entire shipment process, coordinating logistics, documentation, and ensuring compliance with international trade regulations
  • Managed various documents required for international trade, such as certificates of origin, phytosanitary certificates, sales contracts, sales negotiation notes, commercial invoices, bills of lading, and letters of credit
  • Analysis and preparation of reports for unsold inventory, debtors, payment pending status, customer database, and sales performance (weekly, monthly, and annually)
  • Managed office administration tasks, AMC contracts with vendors, record-keeping, files maintenance, and coordinating office supplies.

Education

MBA - Finance

ICFAI University – ICFAI Dehradun
12.2009

Master of Commerce - Accounting

Gujarat University – R.J Tiberwala Commerce College
Ahmedabad, India
06.2004

Bachelor of Commerce - Accounting

Gujarat University – R.J Tiberwala Commerce College
Ahmedabad, India
06.2002

HSC -

GSEB - St. Xavier’s High School
06.1999

SSC -

GSEB - St. Xavier’s High School
Ahmedabad, India
06.1997

Skills

  • Communication Skills
  • Analytical & Technical Skills
  • Customer Service Management
  • Presentation Skills
  • Operations and Efficiency Management
  • Training
  • Leadership
  • Problem-Solving
  • Adaptability
  • Time Management
  • Collaboration
  • Organizational Management Skills

Certification

  • Certified in Anti Money Laundering, International Compliance Association, University of Manchester, 2020
  • Certified in Anti Money Laundering & KYC, Indian Institute of Finance & Banking, 2018
  • Certification in Lean Six Sigma foundation, LinkedIn Learning, 2022
  • Certified in Mutual fund, Association of Mutual Funds in India, 2016
  • Certified in Insurance, Insurance Regulatory and Development Authority, 2016
  • Certification for BSE (Bombay Stock Exchange), National Institute of Securities Markets

Projects

  • "NAP - New Application Process" project for AML & KYC at Vodafone (VOIS).
  • Transformation of Qatar FMS application process to Windows 2010 at Vodafone.
  • Audit process for the KYC & AML process at Vodafone (VOIS).
  • Cash Management process in Gujarat for ICICI Prudential Life Insurance
  • Mobile applications,” Zoomi and Gujarat University admission app” at Smile India Knowledge Services Pvt Ltd Co Ltd.

Websites

References

  • Jomy JohnManaging Partner
    JD Distribution LLP
    Pune, Maharashtra

      Mob: +919978599599

  • Hasmukh Patel,

      President– US Dairy Foods,USA
     Mail:  hapatelnz@gmail.com
     Mob: +1605-690-6080

Accomplishments

  • Awarded Top performer and "Star of the Quarter’s” at _VOIS.
  • Appreciated by stakeholders & partners for improvements done in AML & KYC and telecom fraud process management.
  • Appreciation certificate received in basic and intermediate levels of the "Vodafone Fraud Training Course."
  • Appreciated by Head of Department, ZM & CEO for supporting operational activities in the absence of the Branch Manager.
  • Awarded the top performer for achieving the top-up target in terms of value and numbers.
  • Awarded twice as a top performer for lead generation by the Assistant Vice President (Operations) and Chief Marketing Officer.
  • Awarded the best performer for consecutive quarters in handling the sales service desk by the Assistant Vice President (Sales)
  • Won “Top Gun” team award for best team performance in the quarter.Top of Form

Social Activities

  • Arranged the tree plantation activities at St. Xavier’s High School Loyola, Ahmedabad and Municipal Garden at Law Garden, Ahmedabad
  • Visiting old age home and under economic under privilege education with Caritas India on regular intervals.
  • Currently working as an active member of the church social welfare team and taking care of the elderly people who stay alone (daily visit, grocery & medicine, etc)
  • Assisting the Church and Vodafone CSR activities

Timeline

Assistant Manager, AML & KYC Fraud Operations

VOIS
07.2016 - Current

Associate Insurance Branch Operations

Canara HSBC OBC Life Insurance Co Ltd
06.2014 - 03.2016

Sr. Executive Branch Operations

ICICI Prudential Life Insurance Co Ltd
01.2011 - 06.2014

Sr. Executive

Smile India Knowledge Services Pvt Ltd
03.2010 - 01.2011

Sr. Financial Consultant

Cudgel Brain Financial Advisory
08.2009 - 03.2010

Management Trainee

SMC Global Securities Ltd
04.2009 - 07.2009

Management Trainee

SMC Global Securities Ltd (Vastrapur)
04.2009 - 07.2009

Operations & Admin Officer

Vaishali Corporation
03.2006 - 12.2008

Team Captain

Hutch Essar Ltd
02.2005 - 01.2006

Asst Officer

Binu Exports India Pvt Ltd (Olam International Ltd)
09.2002 - 09.2004

MBA - Finance

ICFAI University – ICFAI Dehradun

Master of Commerce - Accounting

Gujarat University – R.J Tiberwala Commerce College

Bachelor of Commerce - Accounting

Gujarat University – R.J Tiberwala Commerce College

HSC -

GSEB - St. Xavier’s High School

SSC -

GSEB - St. Xavier’s High School

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