Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Santanu Basu

Santanu Basu

Burdwan

Summary

Results-driven Area Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process optimization to drive operational excellence. Excel in communication, problem-solving, and adaptability, skills critical for managing diverse teams and achieving organizational goals. Committed to leveraging these abilities to enhance operational efficiency and team performance.

Overview

24
24
years of professional experience

Work History

Area Manager-Operations

Shyamsundar Transport Corporation
Durgapur
12.2018 - Current
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Collaborated with other managers to develop plans for new initiatives and projects.
  • Provided Logistic support and ensured timely delivery of goods to parties.
  • Looking after Real Estate business as added responsibility.
  • Co-ordination with vendors of Raw materials for ensuring timely delivery of Cement,TMT and etc.
  • Relationship building with Govt.officials and Concerns of Durgapur Municipal Corporation for plans and all
  • Ensuring timely handover of Flats to customers.

Retention Executive & Sales Promoter

Shomuk Engineering & Consultancy Services (Under Vodafone India)
Kolkata
09.2011 - 04.2017
  • Developed and implemented strategies to increase executive efficiency.
  • Organized and facilitated regular meetings with senior management teams.
  • Delegated work to staff, setting priorities and goals.
  • Retaining higher revenue customers by customized tariff
  • Visits to customers

Shopkeeper

Own Shop
Burdwan
03.2005 - 02.2010
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conducted market research to identify potential customers and their needs.
  • Greeted customers upon arrival and provided assistance with selecting products.
  • Initiated special offers to enhance daily sales.
  • Maintained cleanliness and organization of the store, including stocking shelves, and organizing displays.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Monitored inventory levels to ensure product availability for customers.

Sales Representative

Eureka Forbes Limited
Howrah
01.2002 - 12.2003
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Sales Representative

The Bengal Argo Products (Fun Munch)
Durgapur
01.2001 - 02.2002
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Analyzed customer feedback to improve products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Conducted market research to identify potential customers and their needs.
  • Good relationship building with Dealers and Distributors to enhance daily sales

Education

Bachelor of Arts - Bengali (Hons),English And Economics

Shyamsundar College
University Of Burdwan
01-1991

Skills

  • Operational Efficiency
  • Workforce Planning
  • Logistics Management
  • Cross-functional coordination
  • Maintenance Scheduling
  • Knowledge of performance tracking

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1

Timeline

Area Manager-Operations

Shyamsundar Transport Corporation
12.2018 - Current

Retention Executive & Sales Promoter

Shomuk Engineering & Consultancy Services (Under Vodafone India)
09.2011 - 04.2017

Shopkeeper

Own Shop
03.2005 - 02.2010

Sales Representative

Eureka Forbes Limited
01.2002 - 12.2003

Sales Representative

The Bengal Argo Products (Fun Munch)
01.2001 - 02.2002

Bachelor of Arts - Bengali (Hons),English And Economics

Shyamsundar College

Similar Profiles

CREATE PROFILE
Santanu Basu