Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Work Availability
Timeline
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Santanu Biswas

Santanu Biswas

Kolkata

Summary

Strategic Aviation Industry Consultant with expertise in airline operations, airport systems, and digital transformation. Skilled in process optimisation, client relationship management, and technology implementation. Proficient in scope identification, requirement gathering, and data-driven decision-making, with a strong focus on stakeholder engagement and team collaboration. Formerly a Technical Business Analyst and QA Manager, experienced in system integration and cloud migration.

Overview

1
1
Certification
21
21
years of professional experience

Work History

Industry Consultant (Travel & Transport)

IBM India
Kolkata, India
04.2017 - Current
  • Analyse and optimise airline operational processes (DCS, AODB, baggage, IROPS, ground ops, flight planning, and scheduling).
  • Performed impact analysis across interconnected airline systems.
  • Translate business needs into functional and system requirements.
  • Monitored industry trends to advise clients on potential impacts, opportunities for innovation, and ensuring business value realisation and operational readiness.
  • Create functional specifications, process flows, and user stories.
  • Support solution design, system integration testing, user acceptance testing, implementation, and post-go-live stabilisation.
  • Managed client relationships, ensuring satisfaction through regular communication and feedback.
  • Drive stakeholder alignment and manage scope changes.
  • Identify process gaps, and recommend optimisation strategies. Outline detailed plans for improvement actions, and their implementation.
  • Advised on risk management practices, minimising potential threats to business continuity.
  • Evaluated team performance regularly, providing constructive feedback and coaching for continuous improvement.
  • Streamlined operational processes through the implementation of cutting-edge technology and systems.
  • Facilitated workshops and training sessions to upskill team members and improve service delivery.
  • Applied project management principles to ensure timely delivery of business solutions.
  • Mentored junior analysts, providing guidance and support to foster professional development.

Technical Business Analyst & QA Lead

IBM India
Kolkata, India
03.2011 - 03.2017
  • Adapted testing strategies to accommodate changes in project scope and deadlines, maintaining project momentum.
  • Involved in implementing and managing the overall QA Engineering process for Data Centre migration and Modernisation programme.
  • Conducted regression testing for each new release to maintain software integrity and performance standards.
  • Collaborated with product managers to understand customer requirements, translating them into effective test strategies, and incorporating their feedback into test scenarios.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Analysed software requirements to identify test needs and developed comprehensive test plans for effective evaluation.
  • Formulated functional specifications to support systems developers.
  • Facilitated workshops and training sessions to improve team proficiency in new systems.
  • Analysed business requirements to develop technical solutions that increased operational efficiency.
  • Provided advice to testing team on correct testing procedures and responses.
  • Demand and capacity planning for resource optimisation through coaching, counselling, and advising on new skills.
  • Monitored testing progress, reported status updates to project stakeholders, and adjusted strategies as required.
  • Implemented automated testing tools, significantly reducing manual testing hours and improving efficiency.
  • Utilised various testing tools and methodologies to enhance testing efficiency and accuracy.
  • Prioritised test cases based on risk and impact analysis to focus on critical functionalities.
  • Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
  • Managed test environment setups, ensuring compatibility and readiness for all testing phases.
  • Project and people management experience of a large team (both onsite and offshore).

QA Lead

eRevMax Technologies Pvt Ltd, India
Kolkata, India
01.2005 - 02.2011
  • Conducted integration, scenario-based, functional, smoke, ad hoc, retesting, and regression testing to ensure comprehensive software quality.
  • Managing and executing test cases through the test management tool 'TestLink'.
  • Developing integration and regression test cases, reviewing the test cases, and executing the test cases.
  • Modified test cases based on requirement changes via change requests and prepared test plans to align testing efforts with updated project objectives.
  • Responsible for the preparation of test data and the preparation of test reports.
  • Reported bugs through bug tracking tool (Mantis) and developed detailed bug reports to facilitate timely resolution and improve product quality.
  • Dedicated member of the Scrum team, working on projects in accordance with the Scrum model.
  • Client requirement analysis and review of the requirement document.
  • Interaction with the customer support team regarding issues faced by clients during the testing cycle.
  • Directly involved with the vendors from the start of the project to delivery.

Education

MCA - Computer Application

Sikkim Manipal University
Gangtok, IN-SK
2008

BSC - Bachelor in Science

City College
Kolkata
2004

Skills

Senior Aviation Industry Consultant with deep expertise in airline operations, airport systems, and digital transformation initiatives includes (Flight Scheduling, Airline Operations, Airport Integration (AODB), DCS, baggage, Flight Planning and disruption management) across multiple Airlines eg, Riyadh Air, Lufthansa, Etihad Airways Proven track record in optimizing processes, managing client relationships, and implementing cutting-edge technology solutions to drive business growth Expertise in scope identification, requirement gathering, and data-driven decision making, complemented by strong skills in stakeholder management and team collaboration Formerly a Technical Business Analyst and QA Manager across complex system integration and cloud migration Career goal: to leverage analytical skills and industry insights to foster innovation and operational excellence

  • Regulatory compliance
  • Team building
  • Complaint handling and resolution
  • Task collaboration

Languages

English
Proficient
C2
Hindi
Advanced
C1
Bengali
Proficient
C2

Certification

  • Level [PSM-1] [Scrum Master]
  • [Microsoft Certified: Azure Fundamentals] certified
  • [AWS Partner: Generative AI Essentials] certified
  • [ISTQB (Foundation)] certified
  • [Certified Software Test Manager (CSTM)]
  • [IBM Travel and Transportation Industry Badge (Bronze, Silver & Gold)]

Accomplishments

  • Was awarded for Performance Excellence as a “Rev Challenger” for the month of July, 2010 in eRevMax Technologies, Pvt. Ltd
  • Was awarded for Performance Excellence as a “Rev Challenger” for the month of September, 2010 in eRevMax Technologies, Pvt. Ltd
  • Was awarded for Performance Excellence as an “Employee of the Year” for the year of 2010 in eRevMax Technologies, Pvt. Ltd

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Industry Consultant (Travel & Transport)

IBM India
04.2017 - Current

Technical Business Analyst & QA Lead

IBM India
03.2011 - 03.2017

QA Lead

eRevMax Technologies Pvt Ltd, India
01.2005 - 02.2011

MCA - Computer Application

Sikkim Manipal University

BSC - Bachelor in Science

City College
Santanu Biswas