Santanu Chakrabortry
Technical Support TR1
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Technical Support Executive
Pole to Win
Bangalore
05.2021 - Current
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Led update and upgrade processes, standardizing user training initiatives.
Customer Service Representative
HGS
Bangalore
11.2019 - 02.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Facilitated inter-departmental communication to effectively provide customer support.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - B.E Mechanical Final Year Drop Out
Annamalai University
Chidambaram 04.2001 -
Skills
API
Team Building
Quality control guidelines
Customer support
Operations management
CRM
Technical troubleshooting
Technical issues analysis
Customer service expert
Training and mentoring
Timeline
Technical Support Executive
Pole to Win
05.2021 - Current
Customer Service Representative
HGS
11.2019 - 02.2020
No Degree - B.E Mechanical Final Year Drop Out
Annamalai University
04.2001 -