Santanu Chakrabortry
Technical Support TR1
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Technical Support Executive
Pole to Win
Bangalore
05.2021 - Current
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Led update and upgrade processes, standardizing user training initiatives.
Customer Service Representative
HGS
Bangalore
11.2019 - 02.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Facilitated inter-departmental communication to effectively provide customer support.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - B.E Mechanical Final Year Drop Out
Annamalai University
Chidambaram 04.2001 -
Skills
API
Timeline
Technical Support Executive
Pole to Win
05.2021 - Current
Customer Service Representative
HGS
11.2019 - 02.2020
No Degree - B.E Mechanical Final Year Drop Out
Annamalai University
04.2001 -
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