SANTANU DUTTA
Customer Service Representative
KOLKATA
Summary
Seasoned banking professional with over a decade of experience in branch and retail environments. Demonstrated proficiency in loan documentation processing and fund disbursement, ensuring compliance and accuracy. Skilled in variance analysis and report review, contributing to operational improvements. Effective communicator, bridging gaps between customers and relationship managers to enhance service delivery.
Overview
10
10
years of professional experience
3
3
Certifications
1
1
Language
Work History
Assistant Manager
West Bengal Gramin Bank
09.2015 - Current
- Respond to client questions and troubleshoot concerns
- Administer AFTs
- Promote bank offerings
- Manage processing of essential paperwork.
- Functions as credit manager
- Supervise progression of branch initiatives.
- Tasked with driving branch expansion
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
MBA - Finance
Manipal University of Jaipur
JaipurGraduation (B.Com) - undefined
Calcutta University
01.2012
H.S. Exam - undefined
W.B.C.H.S.E.
01.2008
Madhyamik - undefined
W.B.B.S.E.
01.2006
Skills
Customer relations proficiency
Simultaneous task management
Understanding of financial regulations
Self-directed teamwork
Interpersonal sensitivity
Operations management
Problem-solving
Team motivation
Decision-making
Time management
Customer service
Customer relations
Workload management
Certification
Post Graduate Diploma in Banking (PGDB) from IIBF-NIIT
Accomplishments
Managed hiring and training of new customer service representatives of the bank
PERSONAL DETAILS
NAME: SANTANU DUTTA FATHER’S NAME: SANKAR DUTTA DATE OF BIRTH: 1989-05-07
Timeline
Assistant Manager
West Bengal Gramin Bank
09.2015 - Current
Graduation (B.Com) - undefined
Calcutta University
H.S. Exam - undefined
W.B.C.H.S.E.
Madhyamik - undefined
W.B.B.S.E.
MBA - Finance
Manipal University of Jaipur