Santanu Ghosh

IT Business Partner - Global Quality and Corporate Functions

1. Set and execute strategic plan to enable Digital Transformation in Global Quality area.

2. Lead the program delivery of transformation of nextGen Quality Management System from a traditional on-prem set up to world class SaaS model using Veeva Quality Suite. End-to-end responsible for program key success criteria, people and project governance and budget management (6Mio+ USD).

3. Lead the project delivery for AI enable Contract Lifecycle Management System (eCLM) for newly formed Global Legal CoE. This was a critical transformation out of a legacy system to a SaaS based AI enablers.

IT Business Partner - Global Quality

1. Manage and Lead a team of 40+ (FTE and Consultants) direct and indirect reports in DevOps model to support Global Quality Management System, Artwork Management and Document Management systems.

2. Lead the fast track Digital Transformation to migrate 25K+ GMP files out of legacy IBM FileNet to D2 LSQM.

3. Set up the product management model and roll out 3 years strategy plan for all Global Quality systems.

4. Drive application stability, team development and improve customer satisfaction index.

5. Set up a strong customer/stakeholder relationship framework to improve the overall customer delight and value added engagement for Global Quality line of business.

Global Head of IT Operations

1. Set up the strategic IT operation and Application Manager Service model for all business areas (70+ application portfolio) within Biocon Biologics' global portfolio.

2. Digital Transformation for ITSM tool - migrated to SaaS based solution and digitalized the workflows based out of business line impact. Lead the validation of ITSM framework.

3. Led teams of up to 60+ personnel, supervising daily performance as well as training and improvement plans.

4. Lead and manage the critical command center for end user support for 100+ countries during Biocon Biologics 3.3 billion dollar acquisition of of a global biologics major.

1. Monitored and controlled all global IT system operational delivery in DevOps mode for all Quality IT applications in Novo Nordisk. Implemented DevOps Delivery model within department to increase overall efficiency and effectiveness of business deliverables.
2. Supervised and directed teams of 24 FTEs and 30
externals to keep all projects, IT operation and support on
track and tasks prioritized.
3. Developed and implemented Cross EVP area Veeva Vault platform (SaaS) - one of strategic platforms for Novo Nordisk Global IT in 2020-21.

1. As transformation and change leader, transitioned 25+
systems (end-to-end IT delivery ownership) from HQ to
Global Business Services (GBS) as part of global
transformation initiative.
2. As DevOps evangelist (2019-2021), plan and implemented necessary organizational change management in people, process and culture part to initiate transformation of traditional ITIL team into DevOps agile delivery team.
3. Controlled costs and optimized spending via restructuring of budgets for people, system, vendor and IT infrastructure related costs.

1. Manage day-to-day operations in Quality Management
System (QMS) to ensure business deliverables are withing
agree time and quality KPI. KPI adherence was increased
to 99% from previous average of 75%~80%
2. Play key contributor role towards management (both IT and line of business) to define and implement IT roadmap and strategy for QMS IT system.

1. Ensure IT operation teams managing multiple systems for customer digitalization initiatives meets agreed KPI
2. Worked with digital marketing customers for entire 2013 to mid of 2024 in order to understand needs and provide
support to RFQ/RFPs related to digital marketing.
3. Clocked 85% RFQ targets with appreciation from customer for detail analysis.