SANTANU NAG

• Provided technical support to users in troubleshooting hardware and software issues.
• Directed the installation of new systems including hardware, operating systems, and application software.
• Resolved complex technical problems using problem solving techniques such as root cause analysis.
• Managed backup, user account and helpdesk systems.
• Controlled operational IT budget and expenditures within department parameters.
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• Configured networks, servers, storage devices and other equipment as per client requirements.
• Designed databases using MS - SQL Server Management Studio.
• Assisted staff and users with computer malfunctions and program problems.

Additional Responsibilities:

• Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
• Maintained accurate records of employee attendance, leave balances.
• Conducted audits to ensure accuracy of payroll data.
• Verified employee hours worked against timesheets provided by supervisors.
• Prepared monthly reports on payroll costs for management review.
• Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
• Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
• Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
• Ensured compliance with all applicable federal, state, local laws related to payroll administration.
• Onboarded new employees in time reporting and payroll systems.
• Produced and filed payroll reports every end of the month.
• Managed payroll for employees at 3 different locations.

• Established policies and procedures for day-to-day operations that comply with company standards and regulations.
• Collaborated with senior management team on strategic planning initiatives related to operations activities.
• Trained new employees on operational procedures and protocols.
• Identified cost savings opportunities through process optimization initiatives.
• Coordinated with cross-functional teams to ensure smooth operations.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Created comprehensive reports on account performance and presented them to senior management.
• Maintained accurate records of all customer interactions in the CRM system.
• Conducted market research to identify potential customers.
• Managed multiple accounts simultaneously while meeting deadlines.
• Resolved customer complaints in a timely manner.

• Coordinating with multiple teams nationwide for successful event management.
• Resource allocation, deployment plan, server distribution, process briefing, Dry Running monitoring, and maintaining checklists.
• Conducted IT Audit and Networking, System configuration.
• checks Complete Infrastructure surveillance for online exams.
• Handled multiple projects for Corporate and Govt Sectors.
• Managed L1 support through MCube for proctoring drives and provided technical assistance to the candidate during the examination over call.