Santanu Nag
Kolkata
Overview
13
13
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Floor Manager
Physiomax gym
Kolkata
07.2023 - 11.2024
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Identified process improvements that could help improve efficiency across the entire organization.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Provided training and guidance to new employees regarding store policies and procedures.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Maintained a safe, clean and organized floor environment.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Assessed team member performance and developed improvement plans for weak points.
Floor Manager
Physiomax gym
Kolkata
04.2023 - 11.2024
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Provided training and guidance to new employees regarding store policies and procedures.
- Maintained a safe, clean and organized floor environment.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Train every clients on the floor
- Taking personal training
- Monitoring other trainer's performance
- Sending daily reports
Fitness Instructor
Fit for life
Serampore
09.2020 - 09.2022
- Train all members
- Assisted members with creating personalized workout plans based on their individual needs.
- Demonstrated proper form and technique for various exercises and stretches.
- Promoted and sold gym memberships, personal training packages, and fitness classes.
Fitness instructor and Personal Trainer
Capsule
Serampore
05.2014 - 09.2020
- Train all clients.
- Provided personal training services to clients according to their individual needs.
Group Fitness Instructor
Paradise
Serampore
02.2012 - 09.2018
- Train clients
- Prepare diet charts
- Prepare work out charts
Education
St John's School
Kolkata Skills
- Customer service
- Employee training
- Team building
- Process improvement
- Business Development
- Floor management
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Certification
- FITNESS INSTRUCTOR - SKILL INDIA
- CPT - NIFS
- CPR & AED - NIFS
- SENIOR POP TRAINER - NIFS
- YOGA INSTRUCTOR. - SKILL INDIA
- INJURY MANAGEMENT. - FSSA
- DIET AND NUTRITION. - NIFS
Timeline
Floor Manager
Physiomax gym
07.2023 - 11.2024
Floor Manager
Physiomax gym
04.2023 - 11.2024
Fitness Instructor
Fit for life
09.2020 - 09.2022
Fitness instructor and Personal Trainer
Capsule
05.2014 - 09.2020
Group Fitness Instructor
Paradise
02.2012 - 09.2018
St John's School